Delivery Operation Role

JD.com; Luton; Presencial; GBP 65.000 - 90.000; Jornada completa

Descripción de la vacante

JINGDONG Logistics is seeking a Planning Manager for Big & Bulky to coordinate delivery planning, optimize routing, and enhance the customer journey across sites. You will collaborate with central experts to implement scheduling tools and installations planning where relevant.

The role focuses on capacity planning, resource deployment, and transforming operational processes into scalable system solutions within a fast-paced logistics environment.

Responsabilidades

• Coordinate the current (manual) delivery planning process, share best practice amongst the sites to achieve a consistent process.
• Work with the functional line team (central experts) to develop and then implement a great delivery scheduling tool to deliver efficient routing, and meet the customer proposition.
• Ensure that the customer journey is considered and the delivery station operations.
• Develop the process for capacity planning and resource deployment for the B&B network and measure actual vs plan
• If appropriate develop a system solution

Descripción del empleo

Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Planning Manager – Big & BulkyBig & Bulky team, reporting to Head of Big and Bulky (there’s an advantage to the plan being independent of the operational execution)ResponsibilitiesCoordinate the current (manual) delivery planning process, share best practice amongst the sites to achieve a consistent processWork with the functional line team (central experts) to develop and then implement a great delivery scheduling tool to deliver efficient routing, and meet the customer proposition. Ensure that the customer journey is considered and the delivery station operations.Work with the functional line team (central experts) to develop an installations planning tool that will integrate with the delivery planning tool to allow efficient use of delivery and installations resources and a great customer experienceDevelop the process for capacity planning and resource deployment for the B&B network and measure actual vs planIf appropriate develop a system solutionSkillsAbility to engage the various parties involved in the process and to secure buy into to consistently use best practiceAbility to analyse the data to optimise the planning processAbility to assess the operability of the process and to support the operations team to executeAbility to migrate an operational process to be a system process and to be able to collaborate with the central team to executeAbility to find the right balance between putting the customer first and optimising for efficiencyRelevant Experience / QualificationsOperational background with project / process changeData analysisExperience of route/installation/capacity planningExperience of implementation new systems in an operational contextAt JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.