Bulky Delivery Operation Supervisor

JD.COM; West Midlands; On-site; GBP 42,000 - 64,000; Full time

Job summary

JINGDONG Logistics is seeking a Delivery Operation Supervisor for the Big & Bulky network at the Delivery Station. You will provide leadership to ensure a great customer experience, delivered safely and efficiently, collaborating with internal and external stakeholders. Location – Delivery Station.

Reports to – Head of Big & Bulky, indirect report to S&M Delivery Station Cluster Manager. You will manage the JD drivers and installers, plan routing, perform safety checks, and drive continuous

Qualifications

• Experience leading delivery or logistics teams.
• Strong people / performance management.
• Proven ability to coordinate with internal/external partners.

Responsibilities

• Line management for drivers and installers, including recruitment and scheduling.
• Contract management for DSP installations crews.
• Plan and optimize delivery routing to meet SOPs and customer promises.
• Ensure inbound/outbound orders, loading, and dispatch are safe and efficient.
• Conduct vehicle checks, license validation, and fuel-card records.
• Provide guidance to on-road teams and escalate to technical teams as needed.
• Investigate delays, complaints or incidents and implement improvements.

Skills

Leadership

Customer focus

Collaboration

Operations management

Communication skills

Final mile/bulky

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Location – Delivery Station

Reports to – Head of Big & Bulky, indirect report to S&M Delivery Station Cluster Manager

Role Overview

Working within the Big & Bulky network and the Delivery Station team, the B&&B Delivery Operation Supervisor will provide the leadership to ensure that a great customer experience is delivered safely and efficiently. Collaborating effectively with internal and external stakeholders to engage the team to maintain great standards.

Key Responsibilities

• Line management responsibilities for the JD drivers and installers – recruitment, training, scheduling, holiday management, disciplinary, development planning – working with the Installations Technical Team for training support and to identify trends
• Contract management responsibility for the DSP installations crews
• Ensuring that the delivery routing is carried out to deliver a safe plan to meet the customer promise and operating SOPs, making sure that the crews are assigned to the tasks aligned to their qualification and engaging with DSPs to flex the capacity of the delivery crews to maintain efficiency
• Ensure that the receipt of the inbound orders, loading out on to the delivery vehicles, return of reverse orders and dispatch to the central warehouse are carried out safely, efficiently and in line with the SOP
• Ensure that the appropriate vehicle checks and maintenance processes, including driving license checks and fuel card management, are completed and records kept
• Manage the delivery/installation teams when they are out on the road, advise on decisions they are taking and seek advice from the Installations Technical Team to allow the best customer service with the minimum risk to delivery timeliness for other customers, H&S for customer and crew, and risk of damage to product or customer homes
• Investigate issues (customer complaints, accidents, vehicle/product damage, KPI misses) in a prompt manner, communicating clearly with all stakeholders and putting steps in place to improve performance going forward
• Management of the tools and consumables for the JD and DSP crews, conduct inventory checks and request replenishment as needed

Key Skills/Experience

• Great leadership/engagement of teams who operate away from the Delivery Station
• Customer focus, using the SOPs to make practical decisions to prioritise meeting the customers’ needs
• Collaboration within the Delivery Station and within the B&&B network, working with internal and external stakeholders
• Strong operational skills and a good ability to prioritise
• Strong communication skills, with internal and external colleagues and especially with customers
• Preferable to have experience of final mile, big & bulky operations, and/or installations

Key Relationships

• Customers
• Own team
• DSPs
• Delivery Station team
• B&&B planning team
• Installations team
• Middle mile team
• H&S team

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive.

We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.