Customer Delivery Leader — IT Service Excellence

Computacenter PLC; Hartford; On-site; GBP 60,000 - 90,000; Full time

Job summary

Computacenter PLC is seeking a Customer Delivery Manager (In-life) to lead the delivery of services to customers. You will be part of a delivery leadership team, potentially leading a direct or matrix team, and coordinate with customer IT teams and partner organisations to ensure high quality and value delivery.

You will drive service improvements, manage contract changes and financial performance, and maintain strong relationships with stakeholders.

Qualifications

• Proven practitioner in IT Service Management.
• ITIL Foundation status or training.
• Understanding how IT services fit in a customer’s business and how a service provider adds value.

Responsibilities

• Lead Delivery Leadership for the account, ensuring services are delivered as promised and stakeholders are kept informed.
• Identify and implement service improvements to boost quality, efficiency or effectiveness.
• Measure service performance and drive actions to improve delivery and cost performance.
• Identify risks in service delivery and implement mitigation or avoidance strategies.
• Collaborate with customers and internal teams to prepare and deliver service reports and reviews.

Skills

IT Service Management

ITIL Foundation

Job description

Computacenter PLC is seeking a Customer Delivery Manager (In-life) to lead the delivery of services to customers. You will be part of a delivery leadership team, potentially leading a direct or matrix team, and coordinate with customer IT teams and partner organisations to ensure high quality and value delivery.

You will drive service improvements, manage contract changes and financial performance, and maintain strong relationships with stakeholders.