Delivery Lead – AI-Insurtech, Remote

Cytora; Bradley Stoke; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Cytora, now an Applied Systems company, is seeking a Delivery Manager for its Customer Success team. Based in London or remote, you will oversee agile delivery, governance, and benefits realization, coordinating internal and external resources to ensure successful deployments.

Reporting to the Head of Delivery, you will drive stakeholder engagement, manage a business analyst and a Customer Engineer, and champion continuous improvement across product delivery lifecycles.

Qualifications

• Proven experience in Agile project management.
• Excellent problem-solving and critical-thinking skills.
• Track record of managing multiple projects simultaneously.
• Effective collaboration with stakeholders at all levels.
• Strong understanding of technology and its applications, especially in AI/Data Science products.
• Continuous learning mindset, staying abreast of industry trends in Agile practices.
• Adaptability to a fast-paced and evolving work environment.

Responsibilities

• Process: Ensure your team follows our internal delivery best practices.
• Communication: Effectively communicates across technical and non-technical boundaries, building trust and authenticity.
• Delivery Momentum: Optimizes team flow, addresses issues, and builds agile capabilities within the team.
• Planning: Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization.
• Team Dynamics and Collaboration: Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision.
• Lifecycle Perspective: Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement.
• Team Management: Effectively manages a business analyst and a Customer Engineer.
• Stakeholder Management: Builds a close relationship to internal and external key stakeholders and ensures continuous engagement.

Skills

Agile project management

Stakeholder management

Team collaboration

AI/Data Science familiarity

Adaptability to fast-paced environment

Job description

Cytora, now an Applied Systems company, is seeking a Delivery Manager for its Customer Success team. Based in London or remote, you will oversee agile delivery, governance, and benefits realization, coordinating internal and external resources to ensure successful deployments.

Reporting to the Head of Delivery, you will drive stakeholder engagement, manage a business analyst and a Customer Engineer, and champion continuous improvement across product delivery lifecycles.