Delivery-Focused Customer Service Advisor

FM Conway; Sevenoaks; Presencial; GBP 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site gym

Company pension

Life assurance

Employee discounts

Training opportunities

Wellbeing support

Descripción de la vacante

FM Conway is seeking a proactive Customer Service Advisor for our Aggregate and Asphalt division based at our Sevenoaks head office. You will handle high volumes of inbound calls, provide timely updates on deliveries and collections, and support the team with effective delivery window negotiations.

Working Monday to Friday, 8:30 to 17:00, you will build strong relationships with customers and internal teams, ensuring service levels are met and improved where possible.

Formación

• Experience in customer facing roles with a high volume of calls.
• Comfortable in a fast-paced environment and as part of a team.
• Positive hands-on approach, able to handle emails and orders.

Responsabilidades

• Negotiate delivery windows to influence customer relationships.
• Maintain a service-focused approach and respond to customer needs.
• Ensure compliance with service level standards and help improve them.
• Build strong relationships with customers and internal teams.
• Manage time effectively to meet daily and weekly deadlines.
• Collaborate with colleagues to cover periods of low resources.

Conocimientos

Customer service

Phone handling

Communication

Team player

Problem solving

Descripción del empleo

FM Conway is seeking a proactive Customer Service Advisor for our Aggregate and Asphalt division based at our Sevenoaks head office. You will handle high volumes of inbound calls, provide timely updates on deliveries and collections, and support the team with effective delivery window negotiations.

Working Monday to Friday, 8:30 to 17:00, you will build strong relationships with customers and internal teams, ensuring service levels are met and improved where possible.