Customer Service Advisor: Fast-Paced Ops & Sales Support

Holcim; Shepton Mallet; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonus

25 days holiday

Healthcare

Remote GP service

Career progression

Staff discounts

Job summary

Holcim UK is seeking a Customer Service Representative to join our Regional Customer Center supporting Aggregates and Asphalt operations. You will act as the main contact for customers, coordinating with Sales, Customer Service and Logistics to ensure smooth order flow and timely updates.

You will thrive in a fast-paced, team-driven environment, handling inquiries, processing orders, and contributing to continuous improvement while maintaining a high standard of service.

Qualifications

• Excellent communication and a keen eye for detail.
• Passion for customer service and problem solving.
• Able to manage multiple tasks and priorities.

Responsibilities

• Act as the first point of contact for customers, handling enquiries and processing orders quickly, accurately, and professionally.
• Work with Sales, Customer Service, and Logistics teams to ensure orders run smoothly from enquiry to delivery.
• Provide real-time updates on stock, delivery schedules, and site issues.
• Build strong relationships with internal teams and external customers, promoting a positive company image.
• Resolve issues, manage customer expectations, and communicate order changes effectively.
• Support forward planning and help maximise operational efficiency.
• Handle administrative tasks including order entry, reporting, and documentation.
• Contribute to continuous improvement initiatives for customer satisfaction and business performance.

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

Holcim UK is seeking a Customer Service Representative to join our Regional Customer Center supporting Aggregates and Asphalt operations. You will act as the main contact for customers, coordinating with Sales, Customer Service and Logistics to ensure smooth order flow and timely updates.

You will thrive in a fast-paced, team-driven environment, handling inquiries, processing orders, and contributing to continuous improvement while maintaining a high standard of service.