Delivery Director

Merlin Entertainments; London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Delivery Director to spearhead a major digital transformation initiative. This pivotal role involves overseeing complex programmes, ensuring timely execution aligned with strategic objectives. The ideal candidate will lead a high-performing team, drive change management, and enhance stakeholder engagement across various disciplines. With a commitment to innovation and excellence, this role offers a dynamic environment where your contributions will significantly impact the guest experience across iconic global attractions. If you're ready to take on this exciting challenge, we want to hear from you!

Benefits

Pension

Life Assurance

Discretionary Company Bonus

28 Days Holiday

Merlin Magic Pass

Qualifications

• Senior-level experience in digital delivery and transformation.
• Proven success managing large-scale programmes and vendor partnerships.

Responsibilities

• Drive digital transformation delivery strategy aligned with business goals.
• Manage complex digital programmes and establish governance frameworks.

Skills

Digital Delivery

Programme Management

Agile Methodologies

Stakeholder Engagement

Vendor Governance

Change Management

Decision-Making

Problem-Solving

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Engineering

Job description

Job Description

Delivery Director

Location: Hybrid – London, Blackfriars

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.

We’re seeking a talented Delivery Director to lead a major digital transformation initiative.

About the Role

In this pivotal role, you will oversee the delivery of complex programmes, ensuring all workstreams are executed on time, within scope, and aligned with the company’s strategic objectives.

Responsibilities

• Drive the digital transformation delivery strategy aligned with business and product goals, lead change management and continuous improvement initiatives.
• Coordinate priorities and execution across product, engineering, design, marketing, and sales to ensure cohesive delivery and stakeholder engagement.
• Manage complex digital programmes, establish governance frameworks, and promote agile adoption, quality, and regulatory compliance.
• Define vendor strategy, oversee partnerships, and optimise performance and value through structured governance and relationship management.
• Lead and develop a high-performing delivery team; foster a culture of innovation, mentorship, and collaboration across disciplines.
• Track delivery KPIs, manage budgets and resources, drive efficiency, and report performance and risks to senior leadership.

Skills & Experience

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Senior-level experience in digital delivery and transformation.
• Proven success managing large-scale programmes and vendor partnerships.
• Experience in multi-site, customer-facing industries.
• Strategic, results-driven leader with strong programme management expertise.
• Skilled in agile methodologies, stakeholder engagement, and cross-functional delivery.
• Excellent communicator with strong decision-making and problem-solving abilities.
• Experienced in vendor governance and partnership optimisation.

Interview Process

• Recruiter Call
• Hiring Manager Intro
• 1-2 Stage Panel Interview

Our recruitment process typically takes around 4-5 weeks, but we’re flexible to accommodate your availability. You will be supported by our external recruitment partner at various stages.

Benefits

We’re growing rapidly and offer a fun, friendly environment, a comprehensive package, and exciting prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday, and the Merlin Magic Pass, which grants free admission to all our attractions worldwide, plus discounts in our retail shops, restaurants, and LEGO store.

At Merlin Entertainments, we’re committed to creating a workplace where everyone feels valued and supported. Diversity and inclusion are central to our culture — we celebrate individuality and aim to foster an environment where everyone can thrive.

We are proud to be an equal opportunities employer, welcoming applications from all backgrounds and identities, including age, ethnicity, gender, disability, neurodiversity, sexual orientation, family or parental status, religion, and veteran status.