Delivery Director

Ten Group; London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Delivery Director to lead a global team in delivering high-quality software solutions. This pivotal role involves establishing strategic frameworks, coaching teams in agile practices, and ensuring alignment with business goals. The successful candidate will foster a culture of empowerment and continuous improvement, driving effective communication and stakeholder engagement. With a focus on delivering exceptional outcomes, this position offers a unique opportunity to influence the future of service excellence in a rapidly growing organization. Join a diverse and dynamic team where your contributions will be valued and recognized.

Benefits

Paid Time Off

Flexible Working Arrangements

Paid Sabbatical after 5 years

Remote Working Holidays

Travel and Entertainment Discounts

Volunteering Day

Ten Loyalty Rewards Program

Qualifications

• 4+ years of experience in delivery leadership roles.
• Strong servant-leadership mindset and excellent problem-solving skills.

Responsibilities

• Lead a global team of Delivery Managers to ensure successful project delivery.
• Establish strategic delivery frameworks and coach leadership teams.

Skills

Agile/Lean Practices

Delivery Management

Stakeholder Engagement

Problem Solving

Communication

Education

Bachelor’s degree in Computer Science

Tools

Scrum

Lean Six Sigma

Project Management Professional

Job description

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market).

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten, led by our 7 person ExCo, speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together.

For more information, watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en..

Join Our Team as a Delivery Director!

We are looking for a Delivery Director to build, lead and manage a global team of Delivery Managers, ensuring the successful end-to-end delivery of high-quality software solutions across multiple teams and initiatives.

You will play a pivotal role in establishing strategic delivery frameworks, coaching leadership teams, and aligning delivery practices with business goals, being the ‘glue’ that enables all functions in the business to operate effectively as a delivery unit.

You will work closely with all areas of the business, however, the core will be engineering and product teams, ensuring consistent, predictable and high-quality technology outcomes

The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.Scope of role is defined outside of the job description.

Leadership and Coaching

· Provide strategic leadership and direction to a team of Delivery Managers, fostering a culture of empowerment, ownership, and accountability

· Act as a trusted mentor and advisor to Delivery Managers, coaching them to develop their skills in agile/lean practices, stakeholder engagement, and delivery strategies

· Champion agile/lean delivery principles across the business, ensuring consistent adoption across teams while tailoring approaches to suit different environments and stakeholders

· Support teams in embedding effective delivery practices, including setting up agile ceremonies, defining workflows, and implementing KPIs to measure performance.

Delivery Management

· Oversee the successful delivery of projects and teams, ensuring alignment with business objectives, timelines, and budgets

· Establish and maintain robust reporting processes to provide clear visibility of project progress, risks, and dependencies

· Collaborate with cross-functional leadership teams to define strategic roadmaps and ensure delivery milestones align with wider company objectives

· Manage escalations and organisational-level impediments, providing clear pathways for resolution and ensuring minimal disruption to delivery

· Develop and implement best practices to manage dependencies, improve delivery flow, and ensure seamless coordination across teams.

Stakeholder Engagement

· Establish strong partnerships with product managers, engineering leaders, and business stakeholders to align delivery priorities with business goals

· Proactively manage stakeholder expectations, providing clear and consistent communication on delivery status, risks, and resource planning

· Drive effective communication between teams, ensuring transparency in decision-making and delivery progress

· Serve as a key escalation point for complex delivery issues, working to resolve challenges swiftly and collaboratively.

Continuous Improvement and Innovation

· Foster a culture of continuous improvement by empowering teams to regularly review and refine delivery processes

· Identify opportunities to streamline workflows, improve team performance, and enhance overall delivery outcomes

· Champion innovation, encouraging teams to explore new tools, techniques, and strategies to improve delivery efficiency.

Reporting and Metrics

· Define and implement standards for reporting across all teams, ensuring insights are actionable and inform strategic decisions

· Develop comprehensive reporting frameworks that provide clear visibility into team performance, project health, and ROI

· Establish KPIs to measure delivery success, ensuring data-driven decision-making informs business strategy.

Your profile:

· Bachelor’s degree in computer science, information technology, or a related field

· Minimum of 4 years of experience in delivery leadership roles, including experience managing teams of Delivery Managers

· Certifications such as Certified Scrum Master (CSM), Agile Coach (ICP-ACC), Lean Six Sigma, or Project Management Professional (PMP) are highly desirable.

· Strong servant-leadership mindset, empowering teams to thrive

· Excellent problem-solving and decision-making capabilities

· Ability to drive cultural change and champion agile/lean principles at all levels of the organization

· Clear and concise communicator with ability to influence C-suite

· Relentless focus on achieving business outcomes through effective delivery management and strategic alignment.

Location

We are ideally seeking exceptional candidates based in London who are able to commute to the office at least 2 days a week.

Guidelines for Hybrid/Home Office :

• Located in London
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

At Ten, we believe our people are at the core of everything we do. We’ve cultivated a culture that not only acknowledges hard work but celebrates and rewards it. From regular appraisals to our annual Extra Mile Awards, we ensure that those who go above and beyond receive the recognition they deserve. We’re committed to supporting our employees in achieving both their personal and professional aspirations, encouraging everyone to integrate their goals and interests into a fulfilling career with us.

Our offerings are tailored to meet your needs. Alongside a competitive salary, you’ll gain access to extensive professional lifestyle and travel networks, broadening your horizons and connections. We also provide flexible working arrangements, allowing you to balance your home and office life seamlessly.

We value the importance of rest and giving back, which is why we offer a generous paid time off package, including a day each year dedicated to volunteering for a cause close to your heart. Additionally, after five years of service, you’ll enjoy a paid sabbatical, giving you a month to focus on personal pursuits without using your annual leave.

Our Ten Loyalty Rewards program further shows our appreciation, with bonuses and thoughtful gifts as a token of gratitude for your commitment. For those with a love of exploration, our Remote Working Holidays allow you to combine work and travel, anywhere in the world. Plus, as part of our team, you’ll enjoy exclusive travel and entertainment discounts, just like our members.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”