Director of Digital CRM Platforms will lead the delivery and evolution for the platforms team m[...]

TN United Kingdom; London; Remote; GBP 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Director of Digital CRM Platforms to spearhead the evolution of their marketing and onboarding systems. This pivotal role involves leading a talented team to deliver innovative solutions in a dynamic, agile environment. You'll be at the forefront of transforming legacy systems, managing vendor relationships, and driving cross-organization product launches. If you are passionate about digital transformation and have a proven track record in the financial sector, this opportunity offers a chance to make a significant impact while working remotely.

Qualifications

• 10+ years of experience in digital product delivery and sales product leadership.
• Proven track record in Agile COTS environments and vendor management.

Responsibilities

• Lead the technology build of a new COTS LOS platform and MS Dynamics CRM integration.
• Oversee the digital sales platform's multi-year technology strategy and roadmap.

Skills

Digital Product Delivery

Sales Product Leadership

Vendor Partner Management

Agile Transformations

COTS Legacy Systems Transformation

MS Dynamics CRM

Education

University Degree in Computer Science/Engineering

Tools

Agile Tooling

DevOps CI/CD Practices

Job description

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Director of Digital CRM Platforms will lead the delivery and evolution for the platforms team members use to market, onboard, and originate products. - DIREC005339, London

Client:

S.i. Systems

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

21f149fb15f7

Job Views:

11

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Our Financial Services client is seeking a Director of Digital CRM Platforms to lead the delivery and evolution for the platforms team members use to market, onboard, and originate products.

This is a Permanent role, Remote.

Must Have:

• 10+ years of digital product delivery and/or sales product leadership within the Financial or Banking industry
• Proven track record of enabling delivery in an Agile COTS (commercial off the shelf system) environment.
• Vendor partner management and demonstrated experience in vendor negotiation and contract and SLA management.
• COTS legacy systems transformation
• MS Dynamics CRM platform experience
• Agile transformations within a complex, multi-product technology organization
• Experience building and launching cross-organization products and services.
• University degree in computer science/engineering, information technology, or equivalent.

Responsibilities:

1. Planning and Strategy

• Contribute to and execute the digital sales platforms' multi-year technology strategy and roadmap.
• Collaborate with stakeholders and external partners to ensure alignment with enterprise business strategy, objectives, and key results.
• Work closely with platform and architecture teams to assess suitable technology architecture, influencing definition and design.
• Lead sales platform design and development, refining platform requirements and delivering scalable platforms in an agile environment.
• Provide thought leadership to formulate and scale minimum viable platforms.

2. Operational Management

• Lead the technology build of a new COTS LOS platform and the integration of a MS Dynamics CRM platform.
• Oversee the technology build and integration of pricing and other tooling used for attraction, onboarding, and retention of members.
• Manage legacy system transformation within the digital sales platform’s roadmap.
• Lead microservices-based development and application scaling/containerization.
• Utilize agile tooling to develop DevOps CI/CD practices.
• Establish and oversee production support processes for platforms, ensuring maximum uptime and rapid issue resolution.
• Implement monitoring and incident management tools for proactive problem detection.
• Monitor vendor performance and ensure delivery compliance.

3. Leadership

• Build, inspire, retain, and lead a high-performing technology team.
• Mentor and support technology talent to develop future skills.
• Oversee the technical team to take digital platform concepts from ideation to validation, measurement, and iteration.
• Motivate the team and drive improvements through measurable goals, training, and team optimization.
• Promote a culture of transparency, ownership, and innovation.
• Nurture a diverse and capable workforce to execute the digital roadmap and build strong member relationships.
• Foster a culture of coaching, mentorship, agile learning, communication, and cross-functional collaboration.