Delivery Account Manager

TN United Kingdom; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Delivery Account Manager to enhance their Dine@Home proposition. This exciting role, based in London, involves managing relationships with key delivery partners and driving performance across platforms. You'll collaborate with various departments to launch innovative campaigns and solutions, ensuring exceptional customer experiences. If you're passionate about food delivery and thrive in a collaborative environment, this opportunity is perfect for you. Join a vibrant team dedicated to creating memorable dining experiences and making a real impact in the delivery space.

Benefits

25 days holiday plus your birthday off

Discounts on food and drink

Wellbeing support

Financial advice

Professional development opportunities

Qualifications

• Experience in hospitality or restaurant settings and delivery aggregator platforms.
• Strong knowledge of delivery aggregators and digital platforms.

Responsibilities

• Manage and grow relationships with delivery partners like Uber Eats and Deliveroo.
• Drive revenue and improve customer experience across all delivery platforms.

Skills

Commercial Thinking

Operational Management

Data Analysis

Relationship Building

Project Management

Education

Experience in Hospitality or Restaurant Industry

Familiarity with Delivery Aggregators

Tools

CRM Systems

Performance Analytics Tools

Job description

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Salary £35,000–£50,000 plus bonus scheme & benefits

We’re looking to hire a Delivery Account Manager to help drive the success of our Dine@Home proposition. Based in our London Support Centre (3 days at the office ), this role is all about growing our delivery business, building great partnerships, and ensuring every customer has an exceptional experience—whether they’re dining in or at home.

Our Role

The Delivery Account Manager plays a key role in managing and growing our relationships with delivery partners like Uber Eats, Deliveroo, and Just Eat. You’ll be responsible for performance, operations, and innovation across all delivery platforms—driving revenue, improving the customer experience, and identifying commercial growth channels.

This role also involves working across departments—from Ops to Marketing—to launch campaigns, spot pinch points, and build scalable solutions that benefit both our teams and our customers.

Life With Us

We’re a team that thrives on energy, ownership, and collaboration. We’re proud of our hospitality roots and passionate about building great food experiences—wherever our guests enjoy them. We believe in rolling up our sleeves, solving real problems, and celebrating wins together.

Whether you're working with aggregators or in-restaurant teams, you’ll be part of a group that values ideas, encourages growth, and backs each other every step of the way.

Our Person

We’re looking for someone who can think commercially and act operationally. You’ll have experience in both restaurant or hospitality settings and delivery aggregator platforms , giving you a 360° understanding of how to drive performance from all angles.

You’re data-savvy, solutions-focused, and great at building relationships. You understand what customers want and know how to deliver it—on time, every time.

How We Work

Work closely with Brand, Ops, and Marketing to ensure campaigns and delivery initiatives align with wider business goals.

Balance multiple projects and partner relationships with precision and pace.

Stay plugged into trends in delivery, digital platforms, and customer behaviour to keep us ahead of the curve.

Experience We Value

Experience in hospitality, food delivery, or restaurant industries

Strong knowledge of delivery aggregators and digital platforms

Familiarity with CRM systems and performance analytics

Excellent communication, relationship-building, and project management skills

25 days holiday plus your birthday off

Hybrid working (3 days office-based)

Discounts on food, drink, and exclusive partner perks

Access to wellbeing support, financial advice, and professional development

Apply Now!

We’re committed to building an inclusive, supportive workplace where everyone can thrive. We celebrate diverse backgrounds, experiences, and perspectives—and welcome applicants from all walks of life .

If you're excited about food, delivery, and making things better every day— we’d love to hear from you.