IT Customer Support Specialist

weServed; Helston; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension & life assurance

Digital GP access

Employee discounts portal

Professional fees paid

Reservists paid leave

Be Kind Day

Job summary

Babcock is seeking an IT Customer Support Specialist to work on-site at RNAS Culdrose, Helston, Cornwall. You’ll support IT services, hardware, AV, and telecoms within a defence context, ensuring training environments stay operational and secure.

Join a team that interfaces with customers and internal IT, delivering strong service levels while developing technical and stakeholder management skills in a global engineering organisation. Security clearance is required.

Qualifications

• Experience providing second-line IT support within a professional environment.
• Experience supporting users in a Windows and Microsoft technology environment.
• Strong customer service, communication and stakeholder management skills.
• Ability to build effective relationships with colleagues, customers and wider business teams.
• Commercial awareness and an understanding of delivering services within agreed standards and expectations.

Responsibilities

• Supporting users with IT incidents and service requests, delivering an excellent customer experience.
• Acting as the escalation point for local operational IT issues and flying training events.
• Managing and maintaining IT hardware, software, telecommunications and audio-visual equipment across the site.
• Providing IT inductions for new starters, including preparing and deploying hardware and user accounts.
• Configuring and supporting training environments, including classroom technology and equipment deployments.

Skills

Second-line IT support

Windows environment

Microsoft technologies

Customer service

Stakeholder management

Education

ITIL Foundation Certification

Job description

Job Title: IT Customer Support Specialist

Location: Helston Cornwall

Compensation: Competitive + Benefits

Role Type: Full time / Permanent

Role ID: SF76071

Keep Military Flying Training Connected. Support the Technology Behind Tomorrow’s Defence Capability.

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an IT Customer Support Specialist at RNAS Culdrose, Helston, Cornwall.

The role

As an IT Customer Support Specialist, you’ll provide the day-to-day interface between customers, operational stakeholders, and Babcock's internal IT teams. Working within a dynamic defence environment, you'll support the delivery and maintenance of IT services, hardware, audio-visual equipment, telecommunications and training systems that are essential to military flying training. This role offers a unique blend of technical support, customer engagement, and operational responsibility.

Day-to-day, you’ll have an exciting opportunity to join a team supporting the UK Military Flying Training System, where technology plays a vital role in preparing military personnel for the challenges of tomorrow. You'll be at the heart of delivering exceptional IT support, ensuring training environments remain operational, connected, and effective. Every day, your work will help enable critical defence training while giving you the opportunity to develop your technical expertise, build strong stakeholder relationships, and grow your career within a global engineering and technology organisation.

• Supporting users with IT incidents and service requests, delivering an excellent customer experience.
• Acting as the escalation point for local operational IT issues and flying training events.
• Managing and maintaining IT hardware, software, telecommunications and audio-visual equipment across the site.
• Providing IT inductions for new starters, including preparing and deploying hardware and user accounts.
• Configuring and supporting training environments, including classroom technology and equipment deployments.

This role is full time, 37.5 hours per week and is based on site at RNAS Culdrose, Helston, Cornwall.

Essential experience of the IT Customer Support Specialist

• Experience providing second-line IT support within a professional environment.
• Experience supporting users in a Windows and Microsoft technology environment.
• Strong customer service, communication and stakeholder management skills.
• Ability to build effective relationships with colleagues, customers and wider business teams.
• Commercial awareness and an understanding of delivering services within agreed standards and expectations.

Qualifications for the IT Customer Support Specialist

• ITIL Foundation Certification - Desirable

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock

We’re Babcock — a global FTSE 100 organisation with over 29,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 30/09/2026

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