Defence IT Engineer — 2nd Line Support & Security

Ebeni Ltd; Corsham; On-site; GBP 42,000 - 62,000; Full time

Job summary

Ebeni Ltd is seeking an IT Engineer to provide hands‑on technical support across endpoints, infrastructure, and cloud services. You will investigate problems, own resolutions, and support information security and compliance activities in a defence‑conscious environment.

The role emphasises escalation management, endpoint administration, and collaboration with the IT and Security Manager to maintain secure, reliable IT services across the organisation.

Qualifications

• Strong practical experience in a second‑line IT support, infrastructure support, or similar hands‑on technical role.
• Proven ability to troubleshoot and resolve complex technical issues independently and take ownership through to resolution.
• Good working knowledge of Windows endpoints, Microsoft 365 / cloud services, identity and access management, networking, and general systems administration.
• Experience supporting business IT infrastructure, endpoint management, patching, software deployment, and user administration.
• Good understanding of information security principles and secure IT administration practices.
• Working knowledge of ISO 27001, Cyber Essentials, security controls, audit evidence, or compliance activities is desirable; the role does not require ownership of these frameworks.

Responsibilities

• IT service desk management, incident resolution, troubleshooting, and SLA‑driven support across end‑user and business systems.
• Windows endpoint administration, device deployment, software installation, user provisioning, and lifecycle management.
• Infrastructure support covering servers, networks, cloud platforms, identity services, and end‑user computing environments.
• System monitoring, patch management, software updates, vulnerability remediation, and secure configuration management.
• Information security operations including security monitoring, incident response, access management, and implementation of security controls.
• Compliance and governance support for ISO 27001, Cyber Essentials/Cyber Essentials Plus, DCC requirements, audits, risk remediation, and ISMS activities.
• Technical documentation, asset and licence management, process improvement, automation, and service reliability enhancement.

Skills

Second-line IT support

Infrastructure support

Windows endpoints

Microsoft 365

Identity & Access Mgmt

Networking

Systems administration

Security principles

ISO 27001 knowledge

Tools

Microsoft 365 suite

Job description

Ebeni Ltd is seeking an IT Engineer to provide hands‑on technical support across endpoints, infrastructure, and cloud services. You will investigate problems, own resolutions, and support information security and compliance activities in a defence‑conscious environment.

The role emphasises escalation management, endpoint administration, and collaboration with the IT and Security Manager to maintain secure, reliable IT services across the organisation.