IT Engineer

Ebeni Ltd; Corsham; On-site; GBP 42,000 - 62,000; Full time

Job summary

Ebeni Ltd is seeking an IT Engineer to provide hands‑on technical support across endpoints, infrastructure, and cloud services. You will investigate problems, own resolutions, and support information security and compliance activities in a defence‑conscious environment.

The role emphasises escalation management, endpoint administration, and collaboration with the IT and Security Manager to maintain secure, reliable IT services across the organisation.

Qualifications

• Strong practical experience in a second‑line IT support, infrastructure support, or similar hands‑on technical role.
• Proven ability to troubleshoot and resolve complex technical issues independently and take ownership through to resolution.
• Good working knowledge of Windows endpoints, Microsoft 365 / cloud services, identity and access management, networking, and general systems administration.
• Experience supporting business IT infrastructure, endpoint management, patching, software deployment, and user administration.
• Good understanding of information security principles and secure IT administration practices.
• Working knowledge of ISO 27001, Cyber Essentials, security controls, audit evidence, or compliance activities is desirable; the role does not require ownership of these frameworks.

Responsibilities

• IT service desk management, incident resolution, troubleshooting, and SLA‑driven support across end‑user and business systems.
• Windows endpoint administration, device deployment, software installation, user provisioning, and lifecycle management.
• Infrastructure support covering servers, networks, cloud platforms, identity services, and end‑user computing environments.
• System monitoring, patch management, software updates, vulnerability remediation, and secure configuration management.
• Information security operations including security monitoring, incident response, access management, and implementation of security controls.
• Compliance and governance support for ISO 27001, Cyber Essentials/Cyber Essentials Plus, DCC requirements, audits, risk remediation, and ISMS activities.
• Technical documentation, asset and licence management, process improvement, automation, and service reliability enhancement.

Skills

Second-line IT support

Infrastructure support

Windows endpoints

Microsoft 365

Identity & Access Mgmt

Networking

Systems administration

Security principles

ISO 27001 knowledge

Tools

Microsoft 365 suite

Job description

Ebeni is involved in engineering projects and programmes in the Defence & Aerospace, Aviation, Rail, Nuclear, Automotive, Oil & Gas and Cyber & Digital sectors.

Ebeni is a people-centric company, respecting individual aspirations as well as promoting benefit to all: customers, employees, and society. We prioritise our people, valuing their skills, knowledge, and experience.

Our core values – Excellence, Benefit, Integrity – are reflected in our name and underpin both how we do business and how we approach our work. In short, you can rely on Ebeni to deliver innovative solutions that assure the safety and security of your existing and emerging technologies.

The Role:

The IT Engineer is an experienced technical support engineer responsible for resolving escalated IT issues and helping to maintain secure, reliable, and effective IT services across the organisation.

The role is primarily hands‑on and technical, acting as an escalation point for service desk issues across endpoints, infrastructure, networks, applications, and cloud services. The postholder is expected to investigate problems independently, take ownership through to resolution, and elevate appropriately where specialist or management input is required.

Operating within a defence and security‑conscious environment, the IT Engineer will also support the IT and Security Manager with operational information security and compliance activities, including ISO 27001, Cyber Essentials, security controls, audit evidence, access management, vulnerability remediation, and related security tasks. Accountability for IT strategy, information security governance, compliance frameworks, and management decisions remains with the IT and Security Manager.

Key Responsibilities:

• IT service desk management, incident resolution, troubleshooting, and SLA‑driven support across end‑user and business systems.
• Windows endpoint administration, device deployment, software installation, user provisioning, and lifecycle management.
• Infrastructure support covering servers, networks, cloud platforms, identity services, and end‑user computing environments.
• System monitoring, patch management, software updates, vulnerability remediation, and secure configuration management.
• Information security operations including security monitoring, incident response, access management, and implementation of security controls.
• Compliance and governance support for ISO 27001, Cyber Essentials/Cyber Essentials Plus, DCC requirements, audits, risk remediation, and ISMS activities.
• Technical documentation, asset and licence management, process improvement, automation, and service reliability enhancement.

Skills & Experience:

• Strong practical experience in a second‑line IT support, infrastructure support, or similar hands‑on technical role.
• Proven ability to troubleshoot and resolve complex technical issues independently and take ownership through to resolution.
• Good working knowledge of Windows endpoints, Microsoft 365 / cloud services, identity and access management, networking, and general systems administration.
• Experience supporting business IT infrastructure, endpoint management, patching, software deployment, and user administration.
• Good understanding of information security principles and secure IT administration practices.
• Working knowledge of ISO 27001, Cyber Essentials, security controls, audit evidence, or compliance activities is desirable; the role does not require ownership of these frameworks.

Personal Development

Ebeni put people first, and wellbeing is at the forefront of what we do. We provide opportunities for our people to develop and aim to provide a rewarding work life balance. Our success depends on motivated, committed, trusted employees, who feel they play a part in helping the business grow. All our consultants are assigned an experienced careers development coach to help you to progress within your journey.

Join Us

All applications will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We would like to actively encourage applications from those who identify with less represented and minority groups and operate an inclusive recruitment process ensuring reasonable adjustments where needed.