Defence Change, Release & Service Introduction Lead

ARM LIMITED; Reading; On-site; GBP 65,000 - 90,000; Full time

Job summary

ARM LIMITED is seeking an experienced Change, Release & Service Introduction Manager to own and govern the Change Enablement, Release Management and Service Introduction processes across a complex, multi-supplier, security-conscious environment. You will ensure production changes, releases and new services are assessed, authorised, implemented and transitioned into live operation safely and effectively.

You will chair CAB/ECAB meetings, validate change records, manage FSC, coordinate

Qualifications

• Proven experience as a Change Manager, Release Manager, Service Transition Manager or Service Introduction Manager.
• Strong experience of ITIL Change Enablement.
• Experience chairing CAB and ECAB forums.
• Experience owning Release Management and deployment governance.
• Experience managing Service Introduction, Service Acceptance and Operational Readiness activities.
• Strong ServiceNow experience.
• Excellent stakeholder management across technical, operational and business teams.
• Experience within Defence, Aerospace, National Security or another highly regulated environment.
• ITIL Foundation Certified.

Responsibilities

• Own and govern Change Enablement, Release Management and Service Introduction processes.
• Chair CAB and Emergency CAB meetings, facilitating risk-based decision making.
• Validate change records with impact, risk, security, testing, rollback and support plans.
• Coordinate enterprise-wide changes across multiple suppliers, regions and security domains.
• Own Release Management processes, deployment governance and release assurance activities.
• Lead Service Introduction activities for new services, suppliers and capabilities.
• Manage service readiness, acceptance and Early Life Support (ELS) activities.
• Work with ServiceNow teams to ensure workflow integrity, approvals and reporting accuracy.
• Produce MI and reporting focused on outcomes, risk and service impact.

Skills

ITIL Change Enablement

Release Management

Stakeholder management

CAB/ECAB chairing

Education

ITIL Foundation Certified

Tools

ServiceNow

Job description

ARM LIMITED is seeking an experienced Change, Release & Service Introduction Manager to own and govern the Change Enablement, Release Management and Service Introduction processes across a complex, multi-supplier, security-conscious environment. You will ensure production changes, releases and new services are assessed, authorised, implemented and transitioned into live operation safely and effectively.

You will chair CAB/ECAB meetings, validate change records, manage FSC, coordinate