ITIL Change & Release Manager

Computacenter; Hatfield; On-site; GBP 45,000 - 65,000; Full time

Job summary

Computacenter is seeking an ITIL Change & Release Manager to lead delivery of change and release services for client environments. The role requires coordinating with Incident, Problem and Configuration Management, and ensuring RFCs are logged, approved, and tracked with clear communication of impacts.

The candidate will work from Nottingham or Hatfield, must have ITIL experience and the ability to gain security clearance, and will contribute to process improvements and governance across

Qualifications

• 3+ years of professional IT experience in IT environment
• ITIL-based change and release process knowledge essential
• Ability to present performance metrics clearly

Responsibilities

• Define release scope with customer business and internal teams
• Gather and track status of change requests and release implementations
• Register all change requests (RFCs) and ensure approvals
• Keep RFCs and releases up to date in the tool system
• Adhere to change and release policies across environments
• Analyse production impact and scheduling risks for projects
• Mediate conflicts over scheduling, approvals, and documentation
• Coordinate with Incident, Problem and Configuration Management
• Ensure current process documentation for Change and Release
• Distribute schedules and pipelines within agreed timeframes
• Communicate changes and impacts to business; provide performance reports
• Produce and distribute weekly change/release meeting minutes
• Provide robust reporting on change requests and releases

Skills

ITIL

Change Mgmt

Release Mgmt

Stakeholder Mgmt

Reporting

Process Improvement

Scheduling

Indep Work

Education

Technical Degree

ITIL V4 Foundation

Tools

Tool Management System

Job description

ITIL Change & Release Manager

Nottingham or Hatfield Considered

Candidates - will require the ability to gain (or already have Security Clearance)

The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a client's infrastructure and to minimize the Risk and Impact to their estate by using standardized methods and procedures.

What you'll do

• Define the scope and contents of each release with the relevant customer business, ensuring that agreement and commitment is provided by internal support teams to effectively support its delivery.
• Gather information and track status of all change requests and release implementations
• Ensure all Requests for Changes are registered.
• Ensure all logged Request for Changes, are promptly and correctly approved by authorized approvers.
• Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
• Ensure the change and release policy and processes are adhered to in the release of all changes into all environments.
• Understand and analyse any impacts of, including scheduling risks, all projects that will introduce change to the production environments
• Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change
• Coordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes
• Ensure process, procedure and work instruction documentation for Change and Release Management activities are correct and up-to-date
• Distribute the change and release schedules and pipelines within agreed timeframes
• Communicate technical change and release activities and impact to the business; providing performance data reporting, issues and review follow-up; and performing other duties as required such as ITIL process implementation support
• Produce and distribute weekly change and release meeting minutes
• Provide regular, robust and accurate reporting on change requests and release including exception reporting on high impact, aborted and unauthorised changes.

What you'll need

• At least 3 years of professional experience from several years of experience in the IT environment or a completed technical degree
• Ability to build and maintain good relationships with all levels of service management, the customer and Computacenter's internal service providers
• Skills in the areas of IT Infrastructure Services and IT Service Management (ITIL)
• Basic experience in the analysis, design and optimization of process flows
• Ability to present performance measurably
• Basic knowledge of common service management tools
• ITIL V4 Foundation certification or experience as a process manager
• The ability to work independently