Defence Change, Release & Service Introduction Manager

ARM; England; Presencial; GBP 90 000 - 115 000; Tempo integral

Resumo da oferta

ARM is seeking an experienced Change, Release & Service Introduction Manager to govern Change Enablement, Release Management and Service Introduction across a multi-supplier, security-conscious environment.

You will ensure production changes, releases and new services are assessed, authorised, implemented and transitioned safely and effectively, balancing agility with stability, compliance and operational control.

Qualificações

• Proven experience as Change Manager, Release Manager, Service Transition Manager or Service Introduction Manager.
• Strong experience of ITIL Change Enablement.
• Experience chairing CAB and ECAB forums.

Responsabilidades

• Own and continuously improve the Change Enablement process and governance framework.
• Chair CAB and Emergency CAB meetings, facilitating risk-based decision making.
• Validate change records, ensuring impact, risk, security, testing, rollback and support plans.
• Manage and maintain the Forward Schedule of Change (FSC).
• Coordinate enterprise-wide changes across multiple suppliers, regions and security domains.
• Own Release Management processes, deployment governance and release assurance activities.
• Lead Service Introduction activities for new services, suppliers and capabilities.
• Manage service readiness, acceptance and Early Life Support (ELS) activities.
• Work with ServiceNow teams to ensure workflow integrity, approvals and reporting accuracy.
• Produce MI and reporting focused on outcomes, risk and service impact.
• Drive compliance with security, audit and governance requirements.

Conhecimentos

Change management

Release management

Service introduction

ITIL

ServiceNow

Security clearance

Defence/National Security context

DevOps/CI-CD

Formação académica

ITIL Foundation Certified

Ferramentas

ServiceNow

Descrição da oferta de emprego

ARM is seeking an experienced Change, Release & Service Introduction Manager to govern Change Enablement, Release Management and Service Introduction across a multi-supplier, security-conscious environment.

You will ensure production changes, releases and new services are assessed, authorised, implemented and transitioned safely and effectively, balancing agility with stability, compliance and operational control.