Defence Account Manager

Smiths Detection; Hemel Hempstead; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading security solutions provider is seeking an experienced Defence Account Manager to drive sales and expand client relationships within the defence sector. The role requires strong communication and negotiation skills, as well as a deep understanding of defence technology. Candidates should possess proven experience in account management or sales, and a willingness to travel across Northern Europe to meet with clients. This full-time position is based in Hemel Hempstead, England.

Qualifications

• Proven experience in account management or sales within the defence or technology sectors.
• Strong understanding of defence technology, procurement processes, and industry regulations.
• Excellent communication, negotiation, and presentation skills.

Responsibilities

• Identify and pursue new sales and business opportunities within the defence sector.
• Act as the primary liaison between the company and its defence clients.
• Prepare and deliver compelling presentations and proposals tailored to defence clients.

Skills

Account management

Sales growth

Strong communication

Negotiation skills

Technical expertise

Job description

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Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

The Defence Account Manager is responsible for managing and expanding relationships with clients in the defence sector, focusing on Smiths Detection CBRNE technology solutions (Chemical Biological Radiological Nuclear Explosives). The role requires a deep understanding of defence industry requirements and the ability to align company offerings with client needs.

This position involves driving sales growth, maintaining customer satisfaction, and ensuring compliance with relevant regulations.

Key Responsibilities:

Account Management:

• Identify and pursue new sales and business opportunities within the defence sector, including new markets, products, and partnerships.
• Act as the primary liaison between the company and its defence clients, ensuring their needs are understood and met.
• Conduct regular client meetings to discuss ongoing projects, future needs, and potential new opportunities.
• Work in close partnership with the sales order intake team to ensure timely and accurate delivery of quotations and sales proposals to prospects.
• Together with the Defence Business Development Manager, develop and implement strategic account plans to achieve sales targets and expand market share.
• Prepare and deliver compelling presentations and proposals tailored to the unique needs of defence clients.

Technical Expertise & Product Knowledge:

• Maintain a deep understanding of the company’s defence technology offerings, including IMS, CBRNE, and digital solutions.
• Provide clients with expert advice and guidance on the best solutions to meet their specific defence needs.
• Collaborate with the technical team to ensure the successful implementation and integration of technology solutions.

Compliance & Regulations:

• Ensure all sales activities and client interactions comply with relevant defence industry regulations and company policies.
• Stay informed of changes in defence procurement processes, export controls, and other regulatory requirements.

Customer Satisfaction & Support:

• Monitor customer satisfaction levels and work proactively to resolve any issues or concerns.
• Coordinate with the customer support and service teams to ensure timely and effective delivery of products and services.
• Collect and analyse client feedback to improve offerings and customer service.

Reporting & Analysis:

• Provide regular reports to senior management on account performance, sales forecasts, and market trends.
• Analyse market conditions and competitor activities to identify risks and opportunities.

Qualifications:

• Proven experience in account management or sales within the defence or technology sectors.
• Strong understanding of defence technology, procurement processes, and industry regulations.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willingness to travel across Northern Europe, as and when needed to meet with clients and attend industry events.
• SC Cleared or eligible for SC Clearance.

Preferred Skills:

• Experience working with government contracts and defence procurement.
• Familiarity with military concepts of operations relating to CBRNE technologies.
• Strong problem-solving skills and the ability to think strategically.

Working Conditions:

• You can be based anywhere in the UK, but this role will require travel to client sites, military installations, and industry conferences across the Northern Europe region.
• Some projects may involve working in secure environments with strict confidentiality requirements.

Diveristy & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Security and Investigations, Defense and Space Manufacturing, and Military and International Affairs

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