Senior Account Manager

DiverseJobsMatter

London

On-site

GBP 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Eye care and Employee Assistance Programme

Day off for your birthday

Pension (4% employer and employee contribution)

Life assurance

Private healthcare

£350 annual wellbeing allowance

Cycle to Work scheme

Access to PureGym

Company socials and mentoring

Flexible work from anywhere policy

Generous parental leave

Job summary

A leading technology-enabled legal intelligence provider is seeking an experienced Senior Account Manager to nurture client relationships and drive account growth. The ideal candidate will have strong B2B account management experience, excellent communication skills, and proficiency in CRM systems like Salesforce. This role offers a competitive benefits package including flexible work options and a supportive company culture focused on inclusion.

Qualifications

3+ years of B2B account management experience in a subscription or SaaS environment.
Experience in legal, professional services, or data-driven publishing industries.
Resilient, target-driven, and team-oriented.

Responsibilities

Build and maintain strong client relationships to increase retention and account value.
Own sales strategy and execution across accounts, including pitching and closing new product sales.
Collaborate with client services and product teams to ensure smooth onboarding and ongoing value delivery.

Skills

B2B account management experience

Sales success

Excellent communication skills

Commercial acumen

Proficiency in CRM systems

Tools

Salesforce

Job description

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Our client is a global provider of technology-enabled legal intelligence, offering analytics, data, and insight to help legal professionals make confident, informed decisions. With a growing international team and platforms trusted by top law firms and in-house counsel worldwide, the company combines commercial success with a strong culture of inclusion, social impact, and employee development.

Role Overview

The Senior Account Manager will be responsible for nurturing and expanding relationships with existing clients, maximizing retention and growth through strategic account management. The successful candidate will bring commercial expertise, a customer-first mindset, and the ability to manage high-value subscriptions in a dynamic, data-driven environment.

Key Responsibilities

Build and maintain strong client relationships to increase retention and account value.
Identify upselling and cross-selling opportunities by monitoring usage and purchase behavior.
Represent the company at client meetings, events, and product demonstrations.
Collaborate with client services and product teams to ensure smooth onboarding and ongoing value delivery.
Own sales strategy and execution across accounts, including pitching and closing new product sales.
Contribute to product development with client insights and feedback.
Maintain CRM data (preferably Salesforce) to accurately track pipelines and outcomes.
Ensure compliance with GDPR and contractual standards.
Mentor junior colleagues, championing values such as collaboration, agility, and respect.

Candidate Requirements

3+ years of B2B account management experience in a subscription or SaaS environment.
Proven sales success, including multi-stakeholder negotiations.
Excellent communication, relationship-building, and influencing skills.
Strong commercial acumen and ability to create and implement sales strategies.
Highly proficient in CRM systems and sales forecasting (Salesforce preferred).
Resilient, target-driven, and team-oriented.
Experience in legal, professional services, or data-driven publishing industries.
Understanding of account-based marketing strategies.

From Day One:

Eye care and Employee Assistance Programme
Day off for your birthday

After 3 Months:

Pension (4% employer and employee contribution)

After 4 Months and 1 Year:

Life assurance (after 4 months)
Private healthcare (after 1 year)
£350 annual wellbeing allowance
Cycle to Work scheme and season ticket loan
Access to PureGym and perks platforms
Company socials, mentoring, and affinity groups
Volunteering day and mortgage advice
Flexible "work from anywhere" policy (2 weeks/year)
Generous parental leave

Diversity and Inclusion

Our client is an equal opportunities employer dedicated to fostering a culture of inclusion, accessibility, and collaboration. They are a Disability Confident Level 2 employer, partner with the Business Disability Forum, and maintain active employee affinity networks promoting equity and engagement across the business.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
General Business and Business Development
Industries
Business Consulting and Services and Law Practice

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