Customs Specialist

Kuehne Nagel; Dartford; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Pension plan

Route 2 Rewards

Employee assistance programme

Job summary

Kuehne+Nagel is seeking a Customs Specialist to optimise import/export processes and support internal and external customers within the Customs Department.

You will prepare and submit declarations, ensure compliance, and liaise with colleagues across teams to deliver timely, accurate customs documentation.

This role reports to the Customs Supervisor and offers a pension plan and rewards, with a strong emphasis on customer service and regulatory knowledge.

Qualifications

• Experience in customs operations is required.
• Good knowledge of customs regulations including CFSP and Intrastat.
• Excellent written and verbal communication skills.

Responsibilities

• Prepare and submit accurate import and export customs declarations and Supporting documentation using dedicated software and internal/external systems.
• Manage complex customs procedures and requirements including CFSP, Intrastat, Intrastat, licensable goods and transit documentation.
• Ensure full compliance with relevant customs regulations and HMRC requirements; maintain AEO status and provide guidance.
• Provide expert customs-related advice and support to internal colleagues and external customers.
• Identify, investigate and resolve errors or discrepancies in customs declarations and documentation.
• Coordinate with customers and colleagues across teams to ensure timely processing of customs documentation.

Skills

Customs operations

CFSP & Intrastat

Communication skills

IT skills

Attention to detail

Tools

Microsoft Word

Excel

Job description

It's more than a job

As a Customs Specialist at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.

Kuehne+Nagel are currently looking to recruit for the above vacancy within the Customs Team. The role is to support all administrative activities within the Customs Department to enable the servicing of internal and external customers. The role reports to Customs Supervisor.

How you create impact

• Prepare and submit accurate import and export customs declarations and supporting documentation using dedicated customs software and internal and external systems.
• Manage complex customs procedures and requirements, including CFSP, SFD, SDI, Intrastat, customs warehousing, excise goods, CAP goods, licensable products and transit documentation.
• Ensure full compliance with relevant customs regulations, procedures and HMRC requirements, supporting the maintenance of the company’s
• Authorised Economic Operator (AEO) status.
• Maintain up-to-date knowledge of customs legislation, regulatory changes and operational procedures to ensure continued compliance and provide accurate guidance.
• Provide expert customs-related advice and support to internal colleagues and external customers, responding proactively to enquiries and delivering clear, accurate and timely information.
• Identify, investigate, report and resolve errors or discrepancies in customs declarations and associated documentation.
• Manage, control and distribute relevant customs documentation and information, ensuring accuracy, completeness and timely processing.
• Liaise effectively with customers and colleagues across operational teams and departments to coordinate customs activities, resolve queries and maintain high standards of customer service.

What we would like you to bring

• Experience in customs operations.
• Good knowledge of customs regulations and procedures, including CFSP and Intrastat.
• Excellent written and verbal communication skills, with a confident and professional approach.
• Strong IT skills, including proficiency in Microsoft Word, Excel and similar applications.
• Excellent organisational, administrative and query management skills, with the ability to prioritise workloads and meet deadlines.
• Strong attention to detail and a methodical approach to work, ensuring accuracy and compliance.
• Ability to learn quickly, retain information, interpret data and identify and escape issues appropriately.
• Customer-focused, proactive and able to work independently while contributing effectively to a team.
• Previous customer service experience, with the ability to manage enquiries efficiently and professionally.

What's in it for you

• You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre.
• We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling.

All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.