Dedicated Cover Receptionist

Chartwells Independent; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Dedicated Corporate Receptionist to work across multiple prestigious sites in central London. This full-time role offers a dynamic environment with opportunities for personal and professional growth. Ideal candidates will have experience in luxury hospitality and a passion for exceptional guest service.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Employee Assistance Program

Learning and development opportunities

Paid day off to support a cause

Qualifications

• At least one year of experience in a receptionist role.
• Ability to accommodate last-minute adjustments.

Responsibilities

• Welcoming guests and ensuring a seamless guest journey.
• Acting upon all guest requests efficiently.
• Building relationships with office occupiers.

Skills

Communication

Adaptability

Customer Service

Education

Experience in luxury hospitality

Job description

We are recruiting a Dedicated Corporate Receptionist to join us and work at some exciting new property management client sites based around central London. You will be working in a beautifully designed, renovated building that offers a variety of office spaces, retail and restaurants just on your doorstep!

The role will entail commuting between various sites within our portfolio and covering your colleagues for their annual leave, vacancies or absences. It requires a lot of flexibility, but you will have a benefit of working across 13 prestigious buildings and interacting with the whole team.

Type of contract:Full-time, Permanent

Hours: 45 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)

What will you get?

• Financial Freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:Take one paid day off annually to support a cause you’re passionate about!

Responsibilities will include, but are not limited to:

• Welcoming guests and ensuring a seamless and personal guest journey
• Acting upon all requests that guests might have in an efficient, friendly and timely manner
• Stepping in for the on-site team member to ensure seamless service delivery
• Being flexible and adaptable to be able to work in multiple locations
• Building relationships and being the main point of contact for the office occupiers
• Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
• Providing ad-hoc services as and when required
• Always acting according to Rapport and the client’s standards

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be willing to accommodate to last-minute adjustments and travel across 13 of our client sites
• Ideally, have at least one year of experience in a receptionist role in luxury hospitality, premium airlines, or high-end corporate settings - but we also value transferable skills too!
• Bring warmth, confidence, and adaptability to every interaction, thriving in dynamic environments and connecting naturally with others
• Genuinely care about creating exceptional guest experiences, making every moment matter with a thoughtful and can-do attitude
• Shine in their communication, with clear, professional English that builds rapport across all channels
• Have a sharp eye and a tidy mind—organised, detail-driven, and always a step ahead
• Stay calm and collected when the pressure's on, responding with initiative, instinct, and a solutions-first mindset

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.