Front desk receptionist (m/f)

The Vendom Company; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Desk Receptionist to enhance the guest experience at their boutique hotel. This role offers the opportunity to work in a warm and elegant environment, where personalized service is paramount. You will be responsible for welcoming guests, managing check-ins and check-outs, and ensuring outstanding service throughout their stay. Join a close-knit team that values each member's contribution to creating memorable experiences. If you have a passion for hospitality and a desire to make guests feel special, this position is perfect for you.

Qualifications

• Previous experience in hotel front desk is required.
• Education or degree in hospitality is preferred.

Responsibilities

• Greet and welcome guests with professionalism and warmth.
• Handle check-ins and check-outs efficiently.
• Manage payments, invoicing, and daily reports.

Skills

Interpersonal Skills

Communication Skills

Fluency in English

Attention to Detail

Organizational Skills

Team Player

Education

Degree in Hospitality

Job description

Located in the heart of Paddington, Grand Hôtel Bellevue is a refined Victorian house offering a boutique hotel experience, personalised service, and a warm, elegant atmosphere.

We are currently looking for a dedicated Front Desk Receptionist to join our dynamic team and contribute to the daily life of our hotel.

Main responsibilities:

• Greet and welcome guests with professionalism and warmth
• Handle check-ins and check-outs efficiently
• Provide outstanding guest service throughout the stay
• Coordinate with other departments (housekeeping, maintenance, F&B...)
• Manage payments, invoicing, and daily reports
• Support overall guest satisfaction and uphold our quality standards

Conditions:

• Full-time or part-time position
• Shifts include mornings, evenings and weekends
• Position to be filled as soon as possible

What sets us apart from larger hotel groups is our boutique size and personalised approach. You will be joining a close-knit, supportive team, where every individual plays an important role in shaping the guest experience and the soul of our house.

Profile

• Strong interpersonal and communication skills
• Fluent in English (French is a plus)
• Previous experience in hotel front desk is required
• Education or degree in hospitality is preferred
• Allowed to work in the UK
• Detail-oriented, organised and a team player

It's a desire to welcome guests with elegance and sincerity.

Our Vision:

We are dedicated to providing a personalised experience, with the comfort and satisfaction of our guests at the heart of our approach.

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