Decarbonisation Assistant

Bernicia Group; Ashington; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Work from home

Health cash plan

Retail discounts

Pension 3x salary

Job summary

Bernicia Group is recruiting a Decarbonisation Assistant to support energy efficiency improvements for customers in Ashington or Durham. The role involves resident consultation before and after installation, explaining planned measures and potential savings, and working with different Bernicia teams and partners to ensure smooth delivery.

You will need strong communication skills, a customer-focused approach and the ability to use Word/Excel and bespoke systems.

Qualifications

• Experience in a customer facing environment.
• Excellent written and verbal communication skills.
• Good IT skills with Word and Excel and ability to interrogate bespoke systems.

Responsibilities

• Ensure effective resident consultation to Bernicia customers in accordance with PAS2035:2023 pre, during, or post installation of energy efficiency measures.
• Visit customers in their homes pre and post installation to explain planned measures, benefits, potential savings and usage.
• Liaise with Bernicia asset, property and housing teams and delivery partner stakeholders to resolve questions and ensure customer satisfaction.

Skills

Customer service

Communication

IT skills

Job description

Title: Decarbonisation Assistant

Location: Ashington or Durham

Salary: £27,069.00 per annum

Contract: Permanent Post

Hours: Full-time, 37 hours per week, Monday to Friday

Closing date: 9am on Monday 7th September 2026

Introduction

If you’re passionate about the Environment and having a key role in helping deliver energy efficiency improvements, by supporting customers then our Decarbonisation Support Advisor is for you.

Individuals interested in this role must always put the needs of our customers first, providing appropriate care and consideration in every case.

We are looking for people who are great communicators and passionate about making homes more energy efficient but are also detail focused and realistic about the challenges we face in reaching our targets.

Role benefits

• 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
• Working from home up to 2 days per week.
• Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension scheme with life insurance of 3 x salary.

About The Role

• You will ensure effective resident consultation to Bernicia customers, in accordance with PAS2035:2023 (or future iterations) pre, during, or post installation of energy efficiency measures. To provide appropriate and bespoke advice to our customers to keep them engaged throughout the process and obtain necessary relevant information.
• Visit customers in their homes pre and post installation of energy efficiency measures to explain the planned measures, their benefits, potential savings, how energy can be reduced further/how to use efficiently and to explain the process.
• You will liaise with different departments in Bernicia such as our Asset, Property, and Housing teams, along with our delivery partner and other stakeholders to ensure effective communication and liaison for customers so that any questions, concerns, or issues can be managed and resolved swiftly to customer satisfaction.

Your Skills And Experience

Successful candidates will need:

• Experience of working in a customer facing environment and a willingness to understand construction and retrofit techniques.
• Excellent communication skills, both written and verbal, along with excellent team working skills.
• Good IT skills, with an experience of Word and Excel, and with an ability to update and interrogate bespoke systems.

Essential

• Full clean driving licence and the use of a vehicle for work purposes.

Desirable

• Relevant demonstrable experience in a similar role
• Level 3 award in Domestic Retrofit Advice.
• City and Guilds Energy Awareness and Advice.

About Us

• We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
• We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

You will be required to hold a current and valid driving licence.

Interviews will take place, week commencing 24th August 2026.

For more information regarding this role, please contact: Emma Searle on (phone number removed) or Poppy Atterton on (phone number removed).

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia