Energy Adviser

Ygam; Doncaster; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Comprehensive training

Supervision and support

National qualifications access

Team environment

Make a lasting difference to Doncaster

Job summary

Citizens Advice Doncaster Borough is seeking an Energy Adviser to deliver specialist energy advice and casework to residents facing fuel poverty and debt in Doncaster. The role is office-based in Doncaster, 37 hours per week, fixed-term until 31 October 2028, with a closing date of 18/09/26.

You will provide energy advice via telephone, video, face-to-face, and outreach visits, working with energy suppliers and partners to resolve billing disputes and improve affordability and resilience.

Qualifications

• Experience delivering advice, casework or advocacy services.
• Ability to manage complex cases and competing priorities.
• Excellent communication and negotiation skills.
• Independent worker with strong record-keeping and client outcomes focus.

Responsibilities

• Deliver specialist energy advice and in-depth casework.
• Conduct full assessments of client circumstances and energy needs.
• Investigate complex billing issues and supplier disputes.
• Support clients experiencing energy debt or self-disconnection risks.
• Negotiate with suppliers and other agencies on behalf of clients.
• Develop practical solutions to improve affordability and energy resilience.
• Maintain accurate client records and outcome reporting.
• Work collaboratively with colleagues and partner organisations.
• Contribute to achieving project targets and outcomes.

Job description

Energy Adviser

Location: Doncaster (Office based)
Salary: £27,000 per annum
Hours: 37 hours per week worked over 4 days (08:00-18:00)
Contract: Fixed Term until 31 October 2028 (2 years)
Closing Date: 18/09/26

Help people tackle fuel poverty and improve financial resilience

This role will deliver specialist energy advice and casework to residents experiencing fuel poverty, energy debt and complex energy-related problems. Working as part of a dedicated team, you will support some of Doncaster's most vulnerable households and help them achieve sustainable outcomes.

About the role

You'll provide in-depth energy advice and casework to clients whose circumstances require investigation, advocacy, negotiation and ongoing support.

You will work directly with energy suppliers, represent clients where appropriate and help resolve complex issues including billing disputes, affordability concerns and energy debt.

The role will include telephone appointments, video appointments, face-to-face appointments and occasional outreach/home visit activity.

Key responsibilities

• Deliver specialist energy advice and in-depth casework.

• Conduct full assessments of client circumstances and energy needs.

• Investigate complex billing issues and supplier disputes.

• Support clients experiencing energy debt or self-disconnection risks.

• Negotiate with suppliers and other agencies on behalf of clients.

• Develop practical solutions to improve affordability and energy resilience.

• Maintain accurate client records and outcome reporting.

• Work collaboratively with colleagues and partner organisations.

• Contribute to achieving project targets and outcomes.

About you

We are looking for someone who:

• Has experience delivering advice, casework or advocacy services.

• Can manage complex cases and competing priorities.

• Has excellent communication and negotiation skills.

• Is able to work independently and take ownership of client outcomes.

• Has strong organisational and record-keeping skills.

• Is committed to empowering people and tackling inequality.

• Shares the values and principles of Citizens Advice.

Desirable

• Experience of energy advice, debt advice, welfare benefits or housing advice.

• Understanding of fuel poverty and vulnerability within energy markets.

• Experience negotiating with utility providers or creditors.

• City & Guilds Level 3 Energy Awareness qualification, or willingness to achieve this during induction.

What we offer

• Comprehensive training and supervision.

• Opportunity to develop specialist energy advice skills.

• Access to nationally recognised qualifications.

• Supportive team environment.

• The opportunity to make a lasting difference to vulnerable households across Doncaster.

About Citizens Advice Doncaster Borough

Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to help people overcome the problems they face. Through the Energy Advice Anytime project, we are expanding access to energy advice through innovative and flexible delivery models to reach more residents, reduce fuel poverty and improve financial resilience across our communities.

Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.