Decant Coordinator

Abri Group; Yeovil; On-site; GBP 12,000 - 18,000; Part time

Job summary

Abri Group is seeking a part-time Decant Coordinator for a 6-month temporary role within its Housing Partnership Central Services team. The role involves managing end-to-end decants (temporary moves due to works, emergencies or planned) and delivering value for money while keeping customers at the heart of the process.

You will analyze data to identify trends and improvements, and communicate with customers, suppliers and internal teams to reach positive outcomes.

Responsibilities

• Manage and oversee the end-to-end process of decants to ensure value for money and timely returns home.
• Communicate effectively with customers, suppliers and internal teams to resolve issues.
• Analyse data to identify themes and improvement opportunities in the decant process.

Job description

We're looking for a part time Decant Coordinator to join our Housing Partnership Central Services team.

This is an exciting, 6 month temporary role within our team.

As a Decent Coordinator you will manage and oversee the end-to-end process of our Decants (a temporary move due to works, emergency or planned) identifying solutions to deliver value for money whilst always ensuring the customer remains at the heart of the process and returns to their home as soon as soon as possible.

You will be a problem solver who can think on their feet and be completely customer-focused, having the confidence and assertiveness to have difficult conversations with customers, suppliers, and internal teams to reach positive solutions for all involved.

You will have the skills to analyse and evaluate data to identify themes and improvements, as well as the ability and self-motivation to thrive in a performance driven, fast paced environment with confidence communicating via telephone and through digital channels.

This is an excellent opportunity for a proactive, passionate, and customer-focused individual looking to contribute to a make a difference.

If you feel this is you, and you have the drive, experience, skills, and attitude, we want to hear from you.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at .