Debt Supervisor (Trainee considered)

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Bury, Bolton, Greater London; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

The National Association of Citizens Advice Bureaux in Bury/Bolton offers a Debt Supervisor role with trainee consideration. It provides hybrid working, permanent employment, and a 35-hour week. Salary ranges from £27,500 to £32,000 plus development opportunities and accredited supervision training.

The role focuses on supervising Money Advice & Energy Services Advisers, maintaining high-quality standards, and meeting KPIs while offering supportive team-based supervision and professional growth.

Qualifications

• At least 18 months experience as debt/money advice adviser/caseworker (Preferably MaPS accredited).
• Experience in managing money advice/ debt caseloads.
• Excellent interpersonal skills to engage with a diverse range of staff and clients.
• Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment.
• A genuine passion for continual professional development, and team development.
• Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs.
• Be resilient and adaptable.

Responsibilities

• Supervision of Money Advice & Energy Services Advisers (you will have up to 8 direct reports and will support supervisor colleagues).
• Being a subject matter expert, providing technical knowledge and expertise to ensure that all contract KPIs are met, and advice is delivered to a high standard which meets the criteria for all regulatory, contractual and funder requirements through independent file reviews, live coaching and monitoring of key themes.

Skills

Adviser supervision

People management

Trauma-informed

KPI delivery

Education

MaPS accreditation (preferred)

Job description

Debt Supervisor (Trainee considered)

Job summary

Salary

£ 27500-32000

Location

Bury & Bolton

Workplace

Hybrid working

Contract

Permanent

Hours per week

35

About the role

Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt.

There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice, along with energy advice services are delivered to high-quality standards and KPIs are met through live coaching, supporting advisers with complex queries, file reviews and feedback.

This is a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive Team in a rewarding environment. It’s a fantastic opportunity for development that includes accredited technical supervision training and more.

Key elements and tasks within this role include:

Supervision of Money Advice & Energy Services Advisers (you will have up to 8 direct reports and will support supervisor colleagues)

Being a subject matter expert, providing technical knowledge and expertise to ensure that all contract KPIs are met, and advice is delivered to a high standard which meets the criteria for all regulatory, contractual and funder requirements through independent file reviews, live coaching and monitoring of key themes

About you:

At least 18 months experience as debt/money advice adviser/caseworker (Preferably MaPS accredited)

Experience in managing money advice/ debt caseloads

Excellent interpersonal skills to engage with a diverse range of staff and clients

Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,

A genuine passion for continual professional development, and team development

Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs

Be resilient and adaptable.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.