Account Manager

i2i Recruitment Limited; Cheltenham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Supportive team environment

Professional development opportunities

Competitive salary package

Pension and life insurance

Wellbeing support including counseling

On-site parking

Company social events

22 days holiday plus bank holidays (25

Performance-based bonus £2k-£3k after

Job summary

i2i Recruitment Limited is seeking an experienced Account Manager to manage a portfolio of client accounts and build strong relationships. You will provide regular performance updates, collaborate with internal teams, and resolve client queries efficiently.

Ideal candidates will have strong organisational and communication skills, be proactive, and comfortable with CRM systems and Microsoft Office.

Qualifications

• Prior account management or customer relationship experience.
• Strong organisational and communication skills.
• Ability to analyse reports and interpret data.
• Confident using Microsoft Office and CRM systems.
• Professional and proactive approach.

Responsibilities

• Managing a portfolio of client accounts.
• Building and maintaining strong client relationships.
• Providing regular performance updates and reporting.
• Liaising with internal collections teams to meet client expectations.
• Investigating and resolving client queries efficiently.
• Monitoring account performance and identifying improvement opportunities.
• Supporting business development and client retention activities.

Skills

Account management

Organisation

Communication

Data analysis

CRM systems

Microsoft Office

Tools

Microsoft Office

CRM software

Job description

WHAT'S IN IT FOR YOU?

• Supportive team environment
• Opportunities for professional development
• Competitive salary package
• Additional benefits including pension and life insurance
• Employee wellbeing support, including counselling services
• On-site parking
• Company social events

MUST HAVE'S

• Previous account management or customer relationship experience
• Strong organisational and communication skills
• Ability to analyse reports and interpret data
• Confident using Microsoft Office and CRM systems
• Professional and proactive approach

NICE TO HAVE'S

• Experience within debt collection, credit control, or financial services

SO, WHAT WILL YOU BE DOING?

• Managing a portfolio of client accounts
• Building and maintaining strong client relationships
• Providing regular performance updates and reporting
Liaising with internal collections teams to meet client expectations
• Investigating and resolving client queries efficiently
• Monitoring account performance and identifying improvement opportunities
• Supporting business development and client retention activities

HELPFUL EXTRAS

• 22 days holiday (plus bank holidays, increasing to 25 days with service)
• Performance-based bonus worth £2k-£3k after 6 months
• On-site parking and smart-casual dress code

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful