Debt Recovery Specialist - Hybrid Role

SourceFlow; Huntingdon; Hybrid; GBP 19,000 - 21,000; Full time

Job summary

Cambridgeshire County Council is seeking a Debt Recovery Officer to deliver a customer-focused income and debt recovery service from New Shire Hall, Cambridgeshire. Hybrid working, 37 hours per week, for an initial 6-month contract.

You will be a key contact for enquiries and support the recovery of outstanding debt in line with procedures and regulatory requirements. Responsibilities include handling enquiries, investigating accounts, driving effective debt recovery, and suggesting service

Qualifications

• Knowledge of debt recovery processes and income collection practices.
• Experience in Accounts Receivable, Adult Social Care Charging (AAC), or Sundry Debt Recovery.
• Experience using ERP, Mosaic, and Microsoft Dynamics 365 systems would be advantageous

Responsibilities

• Deliver efficient and accurate debt recovery services, ensuring all processes are completed within agreed timescales and service standards.
• Handle customer and stakeholder enquiries, resolving issues promptly and escalating complaints where necessary.
• Investigate outstanding accounts and support effective debt recovery to maximise income collection.
• Identify opportunities for service improvement and help implement changes to enhance efficiency and customer experience.
• Support system upgrades and process changes, including testing new systems and training colleagues on new procedures.

Skills

Debt recovery

Income collection

Analytical thinking

Tools

ERP system

Mosaic

Microsoft Dynamics 365

Job description

Cambridgeshire County Council is seeking a Debt Recovery Officer to deliver a customer-focused income and debt recovery service from New Shire Hall, Cambridgeshire. Hybrid working, 37 hours per week, for an initial 6-month contract.

You will be a key contact for enquiries and support the recovery of outstanding debt in line with procedures and regulatory requirements. Responsibilities include handling enquiries, investigating accounts, driving effective debt recovery, and suggesting service