Debt Recovery Officer

Brackenberry Limited; Huntingdonshire; On-site; GBP 21,000 - 29,000; Full time

Job summary

Brackenberry Limited, in collaboration with a Local Authority in Cambridgeshire, seeks a Debt Recovery Officer on a 6-month contract to deliver a customer-focused support service for the Income and Debt Recovery function. You will act as the main contact for queries and drive payment resolutions in line with policy.

Responsibilities include end-to-end processing, handling requests, identifying improvements, managing workload, and mentoring apprentices.

Qualifications

• NVQ Level 2 or equivalent in Business & Administration or Finance, or significant experience gained in a similar or related service environment
• Experience in transactional processing, debt recovery processes, and working independently to schedule and prioritize workloads.
• Proven customer service background in a fast-paced role, featuring negotiation, diplomacy, conflict resolution, and empathy when dealing with vulnerable customers.
• Excellent IT skills, including proficiency with standard office applications and processing financial data.
• Strong verbal and written communication skills to influence outcomes and interpret local policies and relevant legislation.
• Demonstrated awareness and understanding of equal opportunities and physical, social, or welfare needs.

Responsibilities

• Provide operational services within the Debt Recovery team, ensuring efficient, accurate, and timely end-to-end processing.
• Respond to and resolve service requests and queries, investigating customer queries and escalating complaints appropriately.
• Identify areas where service improvements can be made, making recommendations, and supporting system implementations and testing.

Skills

Debt recovery

Customer service

Negotiation

Communication

Education

NVQ Level 2 in Business & Administration or Finance

Tools

MS Office

Data entry

Job description

We are working closely alongside a Local Authority in Cambridgeshire to assist with the appointment of a Debt Recovery Officer, on a 6-month contract, highly likely to be extended at clients discretion.

The Debt Recovery Officer is to provide an effective, customer-focused support service to users of the Income and Debt Recovery service, systems, and processes. The post holder will act as a main point of contact for queries and provide an effective debt recovery service to maximize income and achieve payment resolution in accordance with the Collections Strategy and legislative requirements.

Responsibilities:

• Provide operational services within the Debt Recovery team, ensuring efficient, accurate, and timely end-to-end processing.
• Respond to and resolve service requests and queries, investigating customer queries and escalating complaints appropriately.
• Identify areas where service improvements can be made, making recommendations, and supporting system implementations and testing.
• Manage own workload accurately in a fast-paced environment and process high-quality data/financial information to support management reporting.
• Work collaboratively across projects, support colleagues, and mentor apprentices/trainees.
• Adhere to health, safety, equal opportunities, and data protection policies when dealing with internal/external stakeholders and vulnerable customers.

Essentials:

• NVQ Level 2 or equivalent in Business & Administration or Finance, or significant experience gained in a similar or related service environment
• Experience in transactional processing, debt recovery processes, and working independently to schedule and prioritize workloads.
• Proven customer service background in a fast-paced role, featuring negotiation, diplomacy, conflict resolution, and empathy when dealing with vulnerable customers.
• Excellent IT skills, including proficiency with standard office applications and processing financial data.
• Strong verbal and written communication skills to influence outcomes and interpret local policies and relevant legislation.
• Demonstrated awareness and understanding of equal opportunities and physical, social, or welfare needs.