Debt Controller - 12 month FTC

DAC Beachcroft; Birmingham; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Debt Controller for a 12-month FTC role, fully remote. The position involves managing debt collections through effective communication, collaborating with various teams, and implementing strategies to enhance cash collection. The ideal candidate will be client-focused, detail-oriented, and proficient in Microsoft Excel. The role offers a competitive remuneration package with flexible working arrangements and opportunities for professional growth.

Benefits

Private Medical Insurance

Income Protection

Gym Discounts

Flexible Working Arrangements

Professional Development Opportunities

Qualifications

• Experienced in all areas of collections.
• Detail-oriented with excellent communication and numeracy skills.

Responsibilities

• Chase and manage the firm's debt through high-volume communication.
• Collaborate with Finance teams to resolve issues and improve processes.
• Develop strategies to maximize collections and reduce delinquencies.

Skills

Client-focused

Organizational Skills

Communication

Numeracy Skills

Tools

Microsoft Excel

3E system

Job description

Join to apply for the Debt Controller - 12 month FTC role at DAC Beachcroft

DAC Beachcroft has an exciting opportunity for a Debt Controller to join our Debt Recovery team within Finance on a full-time 12-month FTC contract, which will be fully remote.

Reporting to the Debt Recovery Supervisor, the main purpose of this role is to chase and manage the firm's debt through high-volume internal and external communication. The Debt Collector will maintain regular contact with external and internal clients regarding their debt, make notes on the 3E system as necessary, and ensure collection is seen through until the debt is no longer outstanding.

Our Debt Recovery team supports the firm in management accounting, billing, purchase, payments management, budgeting, and provides financial compliance input to support strategic decision-making. The team plays a vital role in managing risk and financial performance for the firm.

What you will do

1. Handle a high volume of internal and external phone calls/emails to chase debt while providing excellent customer service.
2. Maintain regular contact with Partners, Lawyers, and Clients regarding their debt.
3. Collaborate with other teams within Finance to identify root causes and resolve issues or improve processes.
4. Understand and manage client and partner/lawyer requirements.
5. Seek collections to meet cash collection targets and reduce aging.
6. Keep 3E system notes up-to-date and ensure quality system usage.

Develop and implement strategies to maximize collections and reduce delinquencies.

Who you are

• Experienced in all areas of collections.
• Client-focused, committed to delivering high standards of service.
• Highly organized, capable of managing a changing workload under pressure and meeting targets.
• Proactive, flexible, and able to work independently.
• Detail-oriented with excellent communication and numeracy skills.
• Proficient in Microsoft Office, especially Excel (pivot tables, VLOOKUP, etc.).
• Knowledge of insurance collections is advantageous but not essential.
• Experience with 3E or similar legal accounting systems is a plus but not mandatory.
• Experience with bad debt management is beneficial but not required.

What's in it for you?

• Flexible working arrangements and a healthy work-life balance.
• Competitive remuneration package including private medical insurance, income protection, and gym discounts.
• Opportunities for growth, professional development, and funding.
• In-person and remote social events.
• Participation in Environmental, Social, and Governance (ESG) activities.

We are committed to fostering a diverse, inclusive, and authentic workplace aligned with our cultural principles: Determined, Clear, Creative, and Supportive. If you're excited about this role and our culture but your experience doesn't match every qualification, we encourage you to apply—you might be the perfect fit!