Debt Controller - 12 month FTC

DAC Beachcroft; Birmingham; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Debt Controller to manage debt recovery within their Finance team. This role involves high-volume communication with clients and internal teams, ensuring effective debt collection and financial compliance. The position offers flexible working arrangements and opportunities for professional growth.

Benefits

Flexible working arrangements

Private medical insurance

Income protection

Gym discounts

Opportunities for growth

Qualifications

• Experienced in all areas of collections.
• Proficient in Microsoft Office, especially Excel.
• Excellent attention to detail and communication skills.

Responsibilities

• Handle a high volume of internal and external phone calls/emails chasing debt.
• Maintain regular contact with Partners, Lawyers & Clients regarding their debt.
• Develop and implement strategies to maximize collections.

Skills

Client-focused

Organizational Skills

Communication

Numeracy Skills

Tools

Microsoft Office

3E

Job description

Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)

Location: Remote - England and Wales

Description

DAC Beachcroft has an exciting opportunity for a Debt Controller to join our Debt Recovery team within Finance on a full-time 12-month FTC contract, which will be fully remote.

Reporting into the Debt Recovery Supervisor, the main purpose of this role is to chase and manage the firm’s debt through high-volume internal and external communication. The Debt Collector will maintain regular contact with external and internal clients regarding their debt, make notes on the 3E system as necessary, and ensure collection is seen through until the debt is no longer outstanding.

Our Debt Recovery team supports the firm in management accounting, billing, purchase, payments management, and budgeting, as well as providing financial compliance input to support the firm's strategic decision-making processes. The team plays a vital role in managing risk and financial performance for the firm.

What you will do

1. Handle a high volume of internal and external phone calls/emails chasing debt while providing a high level of customer service.
2. Maintain regular contact with Partners, Lawyers & Clients regarding their debt.
3. Liaise with other teams within the Finance department to find root causes, resolve issues, or correct processes.
4. Understand and manage the requirements of clients and Partners/Lawyers.
5. Seek collections to meet cash collection targets and reduce aging.
6. Maintain 3E system notes and ensure quality system usage.
7. Develop and implement strategies to maximize collections and reduce delinquencies.

Who you are

1. Experienced in all areas of collections.
2. Client-focused (internal and external) with a high standard of service delivery.
3. Highly organized, able to manage a changing workload under pressure, meet targets, and adhere to standards.
4. Proactive, flexible, and able to work on own initiative.
5. Excellent attention to detail, communication, and numeracy skills.
6. Proficient in Microsoft Office, especially Excel (pivot tables, VLOOKUP, etc.).
7. Knowledge of insurance collections is advantageous but not essential.
8. Experience with 3E or similar legal accounting systems is advantageous but not essential.
9. Experience working with bad debt is advantageous but not essential.

What's in it for you?

• Flexible working arrangements and a good work-life balance. Learn more.
• Competitive remuneration package including private medical insurance, income protection, and gym discounts.
• Opportunities for growth and professional development.
• In-person and remote social events.
• Participation in Environmental, Social, and Governance (ESG) activities.

We are committed to a diverse and inclusive workplace aligned with our cultural principles: Determined, Clear, Creative, and Supportive. If you're excited about this role but your experience doesn't match every qualification, we encourage you to apply—you might be the perfect fit for this or other roles!