Hybrid Collections Customer Service Advisor

Anderson Knight Limited; Glasgow; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave

Birthday leave

Discretionary bonus

Pension contribution up to 15%

Private medical insurance

Eyecare support

Hybrid working after probation

Job summary

Anderson Knight Limited is seeking a Customer Service Advisor (Collections) in Glasgow to join a respected organisation. The role focuses on helping customers, building rapport, and finding practical solutions within a supportive environment.

You will handle inbound and outbound calls, assess customer circumstances, and arrange affordable repayment plans while meeting performance targets. The position offers hybrid working after training and probation, with a salary of £26,000 and 35 hours per

Qualifications

• Previous experience in a customer service environment.
• Strong communication and active listening skills.
• Ability to build rapport and gain customer trust quickly.
• Comfortable handling challenging or sensitive conversations in a professional manner.

Responsibilities

• Deliver a high standard of customer service across both inbound and outbound interactions.
• Speak with customers regarding their accounts, understanding their circumstances and providing appropriate support and guidance.
• Work collaboratively with customers to agree affordable repayment arrangements where required.
• Carry out income and expenditure assessments to help identify suitable solutions.
• Maintain accurate and detailed records of customer conversations and agreed actions.
• Meet individual and team performance targets while ensuring positive customer outcomes.
• Handle sensitive situations with professionalism, empathy, and care.

Skills

Customer service

Communication skills

Empathy

Active listening

Negotiation

Job description

Anderson Knight Limited is seeking a Customer Service Advisor (Collections) in Glasgow to join a respected organisation. The role focuses on helping customers, building rapport, and finding practical solutions within a supportive environment.

You will handle inbound and outbound calls, assess customer circumstances, and arrange affordable repayment plans while meeting performance targets. The position offers hybrid working after training and probation, with a salary of £26,000 and 35 hours per