Debt and Money Adviser/Trainee

LLOYD'S REGISTER INTERNATIONAL; Newcastle upon Tyne; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Citizens Advice Newcastle is a local charity delivering free, confidential and independent advice to people across Newcastle. We are seeking a motivated individual to join our team as either a Debt and Money Adviser or Trainee Debt and Money Adviser.

The role involves assessing clients' financial circumstances, advising on options, negotiating with creditors where appropriate and providing casework and ongoing support to improve financial wellbeing. Training is provided for trainees.

Qualifications

• Experience in debt advice or willingness to train in debt advice.
• Ability to assess financial circumstances and explain options to clients.
• Competence in negotiating with creditors when appropriate.

Responsibilities

• Provide advice and support to people experiencing debt via face-to-face, telephone and email channels.
• Carry out assessments of clients' financial circumstances.
• Negotiate with creditors where appropriate.
• Support clients to improve their financial wellbeing through ongoing casework.

Job description

Debt and Money Adviser/Trainee

Apply before 5pm on 16 September 2026.

Job summary

Salary

28133-28883

Location

Newcastle upon Tyne

Workplace

Hybrid working

Contract

Permanent

Hours per week

37

About the role

Citizens Advice Newcastle is a highly respected local charity that provides free, confidential and independent advice to people across Newcastle. We are seeking a motivated and compassionate individual to join our team as either a Debt and Money Adviser or Trainee Debt and Money Adviser.

This is an exciting opportunity to make a real difference to the lives of people experiencing financial difficulties. Whether you are an experienced adviser or looking to develop a career in debt advice, we would like to hear from you.

The successful candidate will provide advice and support to people experiencing debt and financial problems through face-to-face, telephone and email channels. The role involves carrying out assessments of clients' financial circumstances, helping clients understand their options, negotiating with creditors where appropriate, and supporting clients to improve their financial wellbeing. The role includes casework and ongoing client support.

For trainee applicants, full training, supervision and support will be provided to enable you to develop the skills and knowledge required to become a qualified debt adviser.

The post is funded by the Money and Pensions Service (MaPS) and is based within our busy advice service in Newcastle city centre.

We are committed to equality, diversity and inclusion and particularly welcome applications from disabled people and people from Black, Asian and Minority Ethnic communities, as these groups are currently under-represented within our workforce.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.