Senior Debt Adviser - Part-Time, Hybrid

Auriga Services Limited; Birmingham; Ibrido; GBP 32.000 - 36.000; Part-time

Descrizione del lavoro

Auriga Services Limited is seeking a Senior Debt Adviser (Part-time) to support vulnerable clients, assess needs and provide holistic debt advice via multi-channel casework. The role emphasizes income maximisation, budgeting and liaison with welfare and statutory bodies.

The position is hybrid with a Birmingham base and requires strong empathy, professional supervision of the debt team, and dedication to safeguarding clients’ financial wellbeing.

Competenze

• GCSE level (or equivalent)
• At least 2 years’ experience in the advice sector
• Good working knowledge of welfare benefits and charitable trust funds; basic knowledge of NHS and social care services

Mansioni

• Working with and supporting vulnerable people to maximise income and improve financial circumstances and wellbeing.
• Providing technical supervision to support the Debt Advice team to ensure accurate, effective service delivery.
• Support Management Team in developing debt advice systems, services and staff.
• Conduct monthly case reviews of the Auriga Assist Debt Team and provide feedback.
• Be the first point of contact for the Auriga Assist Debt Team on complex issues.
• Develop and conduct client interviews using sensitive listening and questioning skills.
• Complete initial needs assessments and plan next steps with clients.
• Assist clients with budgeting, debt relief options, and liaison with third parties.
• Manage and record casework accurately and maintain records according to procedures.
• Maintain workload, administration and diary commitments; ensure high-quality service across channels.

Conoscenze

Welfare benefits knowledge

Charitable trust funds knowledge

NHS & social care services knowledge

Advice sector experience

Formazione

GCSE level or equivalent

Descrizione del lavoro

Auriga Services Limited is seeking a Senior Debt Adviser (Part-time) to support vulnerable clients, assess needs and provide holistic debt advice via multi-channel casework. The role emphasizes income maximisation, budgeting and liaison with welfare and statutory bodies.

The position is hybrid with a Birmingham base and requires strong empathy, professional supervision of the debt team, and dedication to safeguarding clients’ financial wellbeing.