Debt Adviser

LLOYD'S REGISTER INTERNATIONAL; Beeston; On-site; GBP 22,000 - 27,000; Full time

Job summary

Citizens Advice Nottinghamshire Central & South is seeking a Debt Adviser to join our Beeston office-based team. The role involves advising clients over the telephone and delivering practical help to those in financial difficulty.

You will join a friendly, supportive team, receive full training, and contribute to improving people’s lives. The position is permanent, 37 hours per week, Monday to Friday, with a starting salary of £24,500.

Qualifications

• Experience in customer service or call centre environments.
• Clear communication skills, both oral and written.
• Commitment to training and handling confidential information.
• Ability to work effectively in a team and meet deadlines.

Responsibilities

• Provide debt advice to clients over the telephone.
• Work with a close-knit team to support clients in financial difficulty.
• Complete required training and development programs.
• Prioritise tasks, manage deadlines, and maintain professional boundaries.

Skills

Customer service

Call centre experience

Job description

Debt Adviser

Apply before 11.59pm on 11 September 2026.

Job summary

• Salary: £24,500
• Location: Beeston
• Workplace: Office based
• Contract: Permanent
• Hours per week: 37

About the role

Debt Adviser Vacancies

£24,500 Per Annum Pay Award Pending (Incremental pay rises on successful completion of probation and ongoing development in the role)

Permanent

37 hours per week – Monday to Friday

Based at our Beeston Office

Do you have experience in customer service or a call centre and are ready for a new opportunity? Are you seeking a fresh challenge and the chance to take the next step in your career? Do you want to make a real difference in people’s lives?

Citizens Advice Nottinghamshire Central & South are looking for debt advisers to join us on a new project working with clients providing them with advice over the telephone. You will be working with a tight knit team to provide help and a way forward to those most in need. We will provide full training.

If you wish to be considered for this exciting opportunity you will need to demonstrate the following skills-

An ability to demonstrate a high level of commitment to training and good understanding/experience of the processes in dealing with advice giving

The ability to prioritise tasks and work to deadlines using own initiative

The ability to communicate effectively, both orally and in writing with a range of people and organisations

The ability to work effectively and collaboratively as part of a team and work without close supervision

Ability and willingness to follow agreed procedures

Ability to work in a sensitive, enabling and non-judgemental way with people from a wide range of backgrounds

Ability to maintain confidentiality and appropriate professional boundaries

Closing date: Friday 11th September 2026

Registered Charity No. 1077828

Please note that Citizens Advice Nottinghamshire Central and South does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system and does not. Please note that we do not apply for work permits or working visas.

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