Debt Adviser

Citizens Advice BANES; United Kingdom; Remote; GBP 28,000 - 33,000; Full time

Job summary

Citizens Advice BANES is expanding its specialist debt team to help people overcome debt and build a more secure future. As a Debt Adviser, you’ll provide high-quality debt advice and casework by telephone, video and in person, helping people explore their options, negotiate solutions, maximise income and access the support they need to move forward confidently.

We’re looking for someone with strong communication and client advocacy skills, the ability to manage a varied caseload and a

Qualifications

• Strong communication and client advocacy skills.
• The ability to manage a varied caseload and achieve positive outcomes.
• A commitment to empowering people and improving access to justice.

Responsibilities

• Provide high-quality debt advice and casework by telephone, video and in person.
• Help clients explore options, negotiate solutions and maximise income.
• Support clients to access the services they need to move forward confidently.
• Contribute to a friendly, supportive and forward-thinking team ethos.

Skills

Communication skills

Client advocacy

Caseload management

Empowerment focus

Job description

Job summary

Salary £28,373 – £32,723 per annum, depending on experience, pro-rata for part-time.

Do you have experience delivering debt advice and want to help people overcome financial difficulties and build a more secure future?

We’re expanding our specialist debt team to meet growing demand for our services. Every day, we support people facing debt, financial hardship and crisis, helping them understand their options, resolve complex issues and improve their financial wellbeing.

As a Debt Adviser, you’ll provide high-quality debt advice and casework, working with clients by telephone, video and in person. You’ll help people explore their options, negotiate solutions, maximise income and access the support they need to move forward confidently.

We’re looking for someone with:

Strong communication and client advocacy skills

The ability to manage a varied caseload and achieve positive outcomes

A commitment to empowering people and improving access to justice

In return, you’ll join a friendly, supportive and forward-thinking organisation that is committed to changing lives across Kent. You’ll have opportunities for ongoing professional development, flexible working arrangements and the chance to be part of an organisation that genuinely values its people.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.