Debt Advice Caseworker – Training & Local Impact

Citizens Advice BANES; Luton; On-site; GBP 25,000 - 28,000; Full time

Job summary

Citizens Advice Luton is seeking a Debt Advice Caseworker (trainee or qualified) to join our debt advice team in Luton. The role involves assessing clients and providing debt advice across telephone, face-to-face and email channels.

This fixed-term position runs until 31 October 2027, is office-based, and offers training with progression to provide advice, liaising with creditors and signposting for next steps.

Responsibilities

• Assess clients and provide debt advice through telephone, face-to-face and email channels.
• Liaise with creditors, signpost and assist with next steps as necessary.

Job description

Citizens Advice Luton is seeking a Debt Advice Caseworker (trainee or qualified) to join our debt advice team in Luton. The role involves assessing clients and providing debt advice across telephone, face-to-face and email channels.

This fixed-term position runs until 31 October 2027, is office-based, and offers training with progression to provide advice, liaising with creditors and signposting for next steps.