Debrief Operative

DPD UK; Norwich; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Pay rate

Overtime

Career progression

Milestone days

Holiday trading

Wellbeing service

Grocery discounts

Life assurance

Job summary

DPD UK in Norwich is seeking a Debrief Operative on a fixed-term contract until 15 January 2027, 40 hours per week with an afternoon shift pattern. You will support drivers, manage handheld devices, handle customer enquiries and drive depot KPIs, while ensuring safety and smooth operations.

We offer a competitive pay rate of £12.71 per hour, enhanced overtime, career progression from warehouse to management, and benefits including health support, life assurance, and retailer discounts.

Qualifications

• Energy, self-motivation, and a can-do attitude.
• Keen eye for detail and ability to multitask under pressure.
• Comfortable with computer systems and handheld devices.
• Reliable, punctual team player who helps out where needed.

Responsibilities

• Support drivers by resolving address issues and giving clear instructions.
• Maintain and troubleshoot Saturn handhelds; report glitches ASAP.
• Handle customer enquiries and maintain depot KPIs.
• Run driver debriefs and keep paperwork tight.
• Maintain a safe and secure workspace.

Skills

Energy

Focus

Tech Savvy

Team Spirit

Tools

Saturn handhelds

Job description

• Contract Type: Fixed Term Contract until January 15th 2027 / 40 Hours per week.
• Shift Pattern: 5 days per week starting in the afternoon

Why DPD? (The Good Stuff)

We know there’s more to life than just a paycheck. We offer a benefits package designed for the modern world:

• Pay Rate: £12.71 per hour + enhanced overtime rates.
• Stability & Growth: Genuine career progression as we promote from within. Start in the warehouse, move into management just like many of our current leaders have.
• Extra Time Off: Milestone Days to celebrate life’s big moments + Holiday Trading.
• Wellbeing First: Free Unum "Help@Hand" 24/7 health services for you and your family.
• Big Discounts: Save up to 5% on your weekly grocery shop and at 100s of top retailers.
• Financial Peace of Mind: Free Life Assurance (4x salary).

Location: DPD Norwich

• Contract Type: Fixed Term Contract until January 15th 2027 / 40 Hours per week.
• Shift Pattern: 5 days per week starting in the afternoon

Why DPD? (The Good Stuff)

We know there’s more to life than just a paycheck. We offer a benefits package designed for the modern world:

• Pay Rate: £12.71 per hour + enhanced overtime rates.
• Stability & Growth: Genuine career progression as we promote from within. Start in the warehouse, move into management just like many of our current leaders have.
• Extra Time Off: Milestone Days to celebrate life’s big moments + Holiday Trading.
• Wellbeing First: Free Unum "Help@Hand" 24/7 health services for you and your family.
• Big Discounts: Save up to 5% on your weekly grocery shop and at 100s of top retailers.
• Financial Peace of Mind: Free Life Assurance (4x salary).

Job Description

DPD aren't just delivering parcels; we’re leading the game in e-commerce and sustainability. As a Debrief Operative, you’re the backbone of the depot—the bridge between our drivers and a 5-star customer experience.

What You’ll Be Doing

• Support the Squad: Help drivers smash their routes by finding tricky addresses and giving clear instructions.
• Tech Management: Keep our "Saturn" handhelds in top shape (reporting any glitches ASAP).
• Customer Care: Handling enquiries like a pro and keeping those depot KPIs on point.
• Process Pro: Running the driver debriefs and keeping the paperwork tight.
• Safety First: Keeping the workspace safe and secure for everyone.

Kit: Full training, uniform, and PPE provided.

Qualifications

Are You The One?

We’re looking for someone who care. You don’t need a decade of experience, but you do need:

• Energy: Passion, self-determination, and a "can-do" attitude.
• Focus: A keen eye for detail and the ability to multitask under pressure.
• Tech Savvy: Comfortable with computer systems and handheld devices.
• Team Spirit: A reliable, punctual team player who’s down to help out where needed.

DPD is a Disability Confident Employer and a member of the Valuable 500. We value your unique perspective. To find out why DPD is a great place to work for everyone