Dealership Service Advisor

Resolve Recruitment Services; Swindon; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Up to £10,000 bonus

33 days holiday

Vehicle discount

Additional paid day off

Death in service 4x salary

Employee Assistance Programme

Job summary

Resolve Recruitment Services is partnering with a leading dealership group in the Swindon area to recruit experienced Service Advisors. The role requires recent/current experience in a vehicle dealership/garage and offers a strong salary package of £35k-£40k per year plus excellent benefits and a clear career path.

You will help customers with service and repair needs, coordinate with the workshop, upsell where appropriate, and maintain customer records.

Qualifications

• Experience in a car dealership or garage is essential.
• High level of customer service in face-to-face or phone interactions.
• Clear communication with customers, including handling dissatisfied customers.

Responsibilities

• Assist customers with service and repair needs and provide professional, efficient service.
• Coordinate repairs with the workshop to ensure smooth movement of vehicles.

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

Package: £35k - 40k per year + excellent benefits + career path

Role:

NB: Recent/current experience working in a vehicle dealership/garage ESSENTIAL

Reactive Recruitment are proud to be working with one of the largest dealership groups across the South of the UK. Due to continued success, their prestigious Swindon site require a number of experienced Service Advisors.

• Excellent starting salary £30,000 per annum
• Up to £10,000 per annum bonus paid on top of the basic salary based on additional products/services upsold and customer service scores
• Working from their prestigious Swindon site - with flexible working hours – to be discussed at interview on a case by case basis
• Rewarding loyalty with up to 33 days holiday per annum
• Discount for friends and family on vehicles and repair
• An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
• Death in Service benefit of 4 x salary
• Access to an Employee Assistance Programme, including on-line GP for you and your dependants

Duties & Responsibilities:

• Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently
• Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process
• Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions
• Staying Organised: Keep the customer database updated and always ready for action
• Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company
• Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories
• Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate

Experience Required:

• Experience working within a car dealership or garage essential
• A very high level/standard of customer service gained in a face to face and/phone based situations
• Clear communication skills essential when dealing with customers – sometimes dissatisfied
• Great multi-tasker along with strong attention to detail
• Good standard of administration
• Confident in the ability to recommend (up-sell) additional products & services that match customers needs (great bonus paid)