Dealer Services Advisor: Customer Success & Growth

Velux Deutschland Gmbh; Glenrothes; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Velux Deutschland Gmbh in the United Kingdom (Glenrothes) is seeking a Customer Service Advisor to join our Dealer Services team, supporting customers across Great Britain and Ireland. You will be a trusted advisor to our dealers, guiding them with fast, accurate advice and a seamless experience from first contact to resolution.

In a fast-paced, multi-channel environment, you’ll own enquiries, build relationships with dealers and internal teams, and identify opportunities to add value and

Responsibilities

• Act as a trusted point of contact for dealer customers, providing clear, knowledgeable, and practical support
• Guide customers towards the right VELUX solutions, balancing technical requirements and commercial needs
• Manage enquiries across phone, email, and chat, ensuring a consistent and high-quality experience
• Take full ownership of cases, from first contact through to resolution
• Handle more complex queries and complaints with confidence, empathy, and sound judgement
• Build strong relationships with internal teams to ensure smooth coordination and timely outcomes
• Identify opportunities to add value, strengthen dealer capability, and support sales growth

Job description

Velux Deutschland Gmbh in the United Kingdom (Glenrothes) is seeking a Customer Service Advisor to join our Dealer Services team, supporting customers across Great Britain and Ireland. You will be a trusted advisor to our dealers, guiding them with fast, accurate advice and a seamless experience from first contact to resolution.

In a fast-paced, multi-channel environment, you’ll own enquiries, build relationships with dealers and internal teams, and identify opportunities to add value and