Strategic Dealer Support Advisor

VELUX; Glenrothes; On-site; GBP 23,000 - 30,000; Full time

Job summary

VELUX is seeking a Customer Service Advisor to join our Dealer Services team, supporting customers across Great Britain and Ireland. Based in Glenrothes, you’ll become a trusted advisor to our dealers, helping them make informed decisions that drive their business forward.

This role blends service with commercial insight, in a fast-paced, multi-channel environment. You’ll own enquiries from start to finish, build strong relationships, and contribute to dealer capability and sales growth.

Qualifications

• Excellent communication and listening skills with a customer-first mindset.
• Ability to manage multiple channels (phone, email, chat) professionally.
• Strong attention to detail and accuracy in responses.
• Capable of balancing commercial insight with service delivery.

Responsibilities

• Act as a trusted point of contact for dealer customers, providing clear and practical support.
• Guide customers towards the right VELUX solutions, balancing technical and commercial needs.
• Manage enquiries across phone, email, and chat with consistent high quality.
• Take full ownership of cases from initial contact to resolution.
• Handle more complex queries and complaints with empathy and sound judgement.
• Build strong internal relationships to ensure smooth coordination and timely outcomes.
• Identify opportunities to add value and support sales growth.

Skills

Customer service

Communication

Multi-channel

Relationship building

Problem solving

Tools

CRM systems

Job description

VELUX is seeking a Customer Service Advisor to join our Dealer Services team, supporting customers across Great Britain and Ireland. Based in Glenrothes, you’ll become a trusted advisor to our dealers, helping them make informed decisions that drive their business forward.

This role blends service with commercial insight, in a fast-paced, multi-channel environment. You’ll own enquiries from start to finish, build strong relationships, and contribute to dealer capability and sales growth.