Dealer Finance Advisor: Fast Pay & Support

Volkswagen Group; Aston Rowant; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discretionary bonus

Pension plan

Company car scheme

Income protection

Life assurance

Care Concierge

Will writing service

Cycle to work

Job summary

VWFS UK is seeking a customer service oriented professional to handle dealer enquiries by phone and process customer data in secure internal systems. You will validate documents, authorise payments, and liaise with Customer Services to ensure smooth operations.

The role requires strong communication, PC literacy, and the ability to work under pressure within flexible hours including evenings, weekends and some bank holidays.

Qualifications

• Full PC literacy required.
• Excellent written and spoken communication.
• Experience in a customer service centre or similar desirable.
• Understanding of Data Protection Act and Consumer Credit Act desirable.
• Strong customer service focus and professional demeanor.

Responsibilities

• Respond to dealer enquiries mainly by phone.
• Process customer and dealer data in internal systems with speed and accuracy.
• Validate customer documents and authorise payments to dealers.
• Collaborate with Customer Services and other业务 areas.
• Maintain knowledge of FCA regulations to perform competently.

Skills

PC literacy

Communication skills

Customer service experience

Data protection knowledge

Customer focus

Work under pressure

Flexible working hours

Job description

VWFS UK is seeking a customer service oriented professional to handle dealer enquiries by phone and process customer data in secure internal systems. You will validate documents, authorise payments, and liaise with Customer Services to ensure smooth operations.

The role requires strong communication, PC literacy, and the ability to work under pressure within flexible hours including evenings, weekends and some bank holidays.