Dealer Finance Advisor: Fast, Accurate Processing

Volkswagen Group; The Lee; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Bonus: 10% discretionary on-target

Pension 9% employer contribution

Company Car BEV scheme

Private medical insurance after Probab

Life assurance 4x salary

Retail discount vouchers

Care Concierge

Will writing and cycle to work

Job summary

VWFS UK is hiring a Customer Service Advisor to respond to dealer enquiries by phone and process financial documents for timely payouts to dealers. You will verify details in internal systems and ensure data accuracy according to procedures and response time guidelines.

You will maintain up-to-date knowledge of FCA regulations and work with other business areas to deliver excellent service while managing deadlines and flexible hours, including evenings and weekends.

Qualifications

• No candidate will meet every single qualification listed.
• Experience in customer service centres or finance is desirable.
• Understanding of data protection and consumer credit regulations is desirable.
• Strong customer focus and ability to work under pressure.

Responsibilities

• Responding to dealer enquiries mainly by phone.
• Entering and handling customer and dealer data in internal systems with speed and accuracy.
• Validating customer documentation with proposal details and authorising payments to dealers.
• Close liaison with other business areas including Customer Services.
• Maintain understanding of FCA regulations to fulfil the role.

Skills

Customer service

Communication skills

PC literacy

Data protection act understanding

Consumer Credit Act understanding

Time management

Flexibility with hours

Attention to detail

Job description

VWFS UK is hiring a Customer Service Advisor to respond to dealer enquiries by phone and process financial documents for timely payouts to dealers. You will verify details in internal systems and ensure data accuracy according to procedures and response time guidelines.

You will maintain up-to-date knowledge of FCA regulations and work with other business areas to deliver excellent service while managing deadlines and flexible hours, including evenings and weekends.