DC Pension Admin Lead — Stabilisation & Mobilisation (Fixed Term)

Railpen Limited; Tees Valley; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Railpen Limited is seeking an experienced pensions professional to join the DC Pension Administration team on an eighteen-month fixed-term contract. The role will support mobilising, stabilising and embedding a newly established DC administration function, reporting to the Head of DC Pension Administration.

You will balance hands-on delivery with leadership support, ensure service performance against SLAs and KPIs, and work closely with employers, investment managers and internal stakeholders

Qualifications

• Strong experience in DC pension administration, ideally within a Master Trust or similarly complex DC environment.
• Proven experience supporting mobilisation, service recovery, stabilisation or transition activity within pensions administration or another regulated environment.
• Excellent knowledge of DC administration processes, including investments, reconciliations and operational controls.
• Experience operating within a highly regulated environment and applying effective risk management practices.
• Ability to balance operational oversight with hands-on delivery and implementation support.
• Strong stakeholder management and communication skills.
• Excellent organisational skills with the ability to manage competing priorities and deliver results at pace.

Responsibilities

• Supporting the mobilisation, implementation and stabilisation of the DC administration team.
• Working alongside the Head of DC Pension Administration to prioritise workloads, manage operational issues and embed effective ways of working.
• Maintaining and improving service performance, operational controls, accuracy and timeliness across DC administration activities.
• Providing practical leadership support, coaching and knowledge transfer to team members and future team leaders.
• Monitoring and improving performance against agreed SLAs and KPIs.
• Managing operational risks, issues and incidents, ensuring appropriate escalation and resolution.
• Identifying and implementing improvements to strengthen quality, efficiency and member outcomes.
• Supporting the transition of ongoing leadership responsibilities to an existing team manager.
• Building effective relationships with employers, suppliers, investment managers and internal stakeholders.
• Representing DC Administration in relevant meetings, forums and working groups.

Skills

DC pension administration

mobilisation / stabilisation

Stakeholder management

Governance & risk management

Operational leadership

Communication

Organisation & prioritisation

Job description

Railpen Limited is seeking an experienced pensions professional to join the DC Pension Administration team on an eighteen-month fixed-term contract. The role will support mobilising, stabilising and embedding a newly established DC administration function, reporting to the Head of DC Pension Administration.

You will balance hands-on delivery with leadership support, ensure service performance against SLAs and KPIs, and work closely with employers, investment managers and internal stakeholders