DC Pensions Administration Lead - Mobilisation & Ops

Proactive Appointments; York and North Yorkshire; On-site; GBP 65,000 - 90,000; Full time

Job summary

Proactive Appointments seeks an experienced DC Pensions Administration Manager to drive the mobilisation, development and stabilisation of a Defined Contribution pension administration function. This hands-on role requires strong operational leadership, deep pensions knowledge and the ability to improve service delivery while embedding sustainable processes and controls.

The role involves managing day-to-day DC administration activities, overseeing contributions, transfers, retirements,

Qualifications

• Extensive experience in DC pension administration, ideally within a Master Trust.
• Proven track record in mobilisation, service recovery or stabilisation.
• Strong knowledge of DC administration, investments and reconciliations.
• Experience in regulated environments and with operational controls.
• Excellent problem-solving and communication skills.
• Ability to prioritise and deliver within defined timeframes.

Responsibilities

• Support mobilisation and day-to-day running of a DC administration team.
• Drive service performance, operational control, accuracy and efficiency.
• Oversee core DC activities: contributions, transfers, retirements, investments switches and reconciliations.
• Monitor and resolve operational issues, exceptions and escalations.
• Ensure robust governance, risk management and regulatory compliance.
• Support team development, coaching and knowledge transfer.
• Identify and implement process improvements.
• Transition ongoing leadership responsibilities into the established team structure.

Skills

DC pension administration

Operational mobilisation

Leadership

Stakeholder management

Regulatory compliance

Process improvement

Job description

Proactive Appointments seeks an experienced DC Pensions Administration Manager to drive the mobilisation, development and stabilisation of a Defined Contribution pension administration function. This hands-on role requires strong operational leadership, deep pensions knowledge and the ability to improve service delivery while embedding sustainable processes and controls.

The role involves managing day-to-day DC administration activities, overseeing contributions, transfers, retirements,