DC Pensions Administration Manager

Proactive Appointments; York and North Yorkshire; On-site; GBP 65,000 - 90,000; Full time

Job summary

Proactive Appointments seeks an experienced DC Pensions Administration Manager to drive the mobilisation, development and stabilisation of a Defined Contribution pension administration function. This hands-on role requires strong operational leadership, deep pensions knowledge and the ability to improve service delivery while embedding sustainable processes and controls.

The role involves managing day-to-day DC administration activities, overseeing contributions, transfers, retirements,

Qualifications

• Extensive experience in DC pension administration, ideally within a Master Trust.
• Proven track record in mobilisation, service recovery or stabilisation.
• Strong knowledge of DC administration, investments and reconciliations.
• Experience in regulated environments and with operational controls.
• Excellent problem-solving and communication skills.
• Ability to prioritise and deliver within defined timeframes.

Responsibilities

• Support mobilisation and day-to-day running of a DC administration team.
• Drive service performance, operational control, accuracy and efficiency.
• Oversee core DC activities: contributions, transfers, retirements, investments switches and reconciliations.
• Monitor and resolve operational issues, exceptions and escalations.
• Ensure robust governance, risk management and regulatory compliance.
• Support team development, coaching and knowledge transfer.
• Identify and implement process improvements.
• Transition ongoing leadership responsibilities into the established team structure.

Skills

DC pension administration

Operational mobilisation

Leadership

Stakeholder management

Regulatory compliance

Process improvement

Job description

DC Pensions Administration Manager

We are seeking an experienced DC Pensions Administration Manager to support the mobilisation, development and stabilisation of a Defined Contribution (DC) pension administration function.

This is a hands‑on assignment requiring strong operational leadership, technical pensions knowledge and the ability to improve service delivery while embedding sustainable processes and controls.

Key Responsibilities

• Support the mobilisation and day-to-day running of a DC administration team.
• Drive service performance, operational control, accuracy and efficiency.
• Oversee core DC administration activities, including contributions, transfers, retirements, investment switches and reconciliations.
• Monitor and resolve operational issues, exceptions and escalations.
• Ensure robust governance, risk management and regulatory compliance.
• Support team development, coaching and knowledge transfer.
• Identify and implement process improvements.
• Help transition ongoing leadership responsibilities into the established team structure.

Key Skills & Experience

• Strong experience in DC pension administration, ideally within a Master Trust environment.
• Proven experience in operational mobilisation, service recovery or stabilisation.
• Sound technical knowledge of DC administration, investments and reconciliations.
• Strong understanding of operational controls and regulated environments.
• Hands‑on leadership style with excellent problem‑solving skills.
• Strong stakeholder management and communication skills.
• Ability to manage competing priorities and deliver results within a defined timeframe.

Desirable

Experience in pensions transformation or transition projects |Knowledge of AAF 01/06 and The Pensions Regulator's General Code.