Daytime Communications Operator – Police Dispatch

Adecco; St Asaph; On-site; GBP 19,000 - 22,000; Part time

Job summary

Adecco is recruiting for a Communications Operator (Days) to work within North Wales Police in St Asaph. The role involves delivering professional customer service, handling public inquiries, recording information accurately and deploying resources in a pressurised environment.

The successful candidate will have NVQ Level 3 or equivalent in a relevant field, Welsh speaking level 3, typing 25–30 wpm, and strong communication and IT skills.

Qualifications

• NVQ Level 3 or equivalent in Communication, Business, or Customer-related field.
• Welsh Speaking Level 3 required.
• Typing/word processing 25–30 wpm.
• Strong communication skills, teamwork and independence.
• Intermediate IT skills with Windows systems.
• Problem-solving and ability to remain calm under pressure.
• Good geographical knowledge of North Wales.

Responsibilities

• Receive and resolve public inquiries in line with force policy.
• Provide advice and manage caller expectations, ensuring first contact resolution.
• Analyse and assess risk using information systems.
• Record relevant information accurately for different audiences including police departments and external agencies.
• Liaise with external agencies as needed.
• Manage the closure of incidents where appropriate.
• Distribute messages via email, telephone, fax, and intranet.
• Direct police units to incidents through intelligent deployment, maximizing resource efficiency.
• Inform and coordinate with other emergency services as required.
• Maintain a log of all incidents and ensure proper scheduling of appointments.
• Update the Force Records Management System and undertake relevant clerical duties.
• Represent colleagues/organisation in various forums and assist at special events or major incidents as needed.

Skills

Welsh Speaking

Typing

Communication

IT skills

Problem solving

Geographical knowledge

Education

NVQ Level 3 or equivalent (Communication/Business/Customer-related)

Job description

Adecco is recruiting for a Communications Operator (Days) to work within North Wales Police in St Asaph. The role involves delivering professional customer service, handling public inquiries, recording information accurately and deploying resources in a pressurised environment.

The successful candidate will have NVQ Level 3 or equivalent in a relevant field, Welsh speaking level 3, typing 25–30 wpm, and strong communication and IT skills.