Control Room Apprentice North Wales Police

Cambria; St Asaph; On-site; GBP 10,000 - 15,000; Part time

Job summary

North Wales Police is offering an exciting apprenticeship opportunity as a Control Room Apprentice. This role involves delivering exceptional customer service while working towards an NVQ level 2 in Customer Service. You'll be part of a dedicated team, responsible for managing calls and supporting various operational functions.

The successful candidate will gain foundational skills in administration and customer service within a dynamic environment. Applicants should have at least 4 GCSEs at Grade C or above, including Maths and English.

Qualifications

• Understand IT packages including Microsoft Office.
• Exhibit good communication abilities.
• Be able to contribute effectively in a team setup.
• Show self-motivation and adaptability.

Responsibilities

• Provide quality customer service to the public.
• Answer calls and direct them appropriately.
• Operate the switchboard fault reporting system.
• Support Control Room Operations as needed.
• Receive and transmit data/messages effectively.
• Contribute to team objectives.

Skills

IT skills

Good communication skills

Teamwork

Self-motivated

Flexibility

Education

4 GCSEs at Grade C or above

Tools

Microsoft Office

Job description

Control Room Apprentice

At North Wales Police we have a great opportunity for an Apprentice in our Control Room to provide general administration and support.

You will obtain a solid grounding in customer service within North Wales Police and work towards the completion of a NVQ level 2 in Customer Service. The training programme will include general administration within the designated business area within North Wales Police.

Responsibilities

• Provide a quality customer service to all members of the public.
• Answer calls received at a centralised switchboard and, by use of prescriptive questioning, filter calls and direct callers to the relevant department or person promptly and effectively. Where suitable, advise and resolve at first point of contact.
• Operate the switchboard fault reporting system in accordance with procedure and notify supervisor if any action is necessary.
• Support the Control Room Operations as and when required, e.g. Major Incident situations.
• Receive and transmit data and message/data, e.g. email, and utilise Force Systems to resolve queries.
• Work closely with other team members to support various functions and contribute to team objectives.

Qualifications and Experience

• IT skills and an understanding of Microsoft Office or similar IT packages.
• Good communication skills.
• The ability to work well in a team.
• Self‑motivated and flexible.
• 4 GCSEs at Grade C or above or equivalent level of qualification (to include Maths and English). For those awaiting their GCSE Results, please provide predicted grades.

Eligibility

Applications from individuals who already have an NVQ Level 2 (or higher) in Business Administration/Customer Service or a similar subject will not be accepted.

There is no age limit on applications for this role and the Apprentice National Minimum Wage rate applies.

Please note that if successful at interview you will be required to provide a reference. If you are a school leaver you will be required to provide your school as a reference.