Concierge/Hall Porter - Casual

Elite Hotels (Rotherwick) Ltd.; East Grinstead; On-site; GBP 18,000 - 24,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. invites a friendly and professional Hall Porter to join our Guest Relations team. You will greet guests on arrival and departure, assist with luggage and parking, and provide local information to ensure a smooth, welcoming stay.

In a rural location, you will need reliable transport. The role supports the reception team during busy periods and upholds high standards of presentation in the lobby.

Qualifications

• Excellent level of customer service.
• Friendly, courteous and helpful with excellent communication skills.
• IT literate and comfortable with guest-facing technology.
• A full driving license is required, and own transport may be necessary in rural location.

Responsibilities

• Greet guests arriving and departing in a professional, courteous way.
• Oversee car parking areas, organise valet, and reserve parking as needed.
• Handle luggage safely and assist guests with storage and retrieval.
• Provide information on local transport, entertainment and leisure options.
• Be aware of in-house activities, conferences and functions and assist accordingly.
• Respond promptly and professionally to a wide range of guest queries and liaise with Head of Department.

Skills

Customer service

Communication

IT literacy

Driving license

Job description

Working as part of the Guest Relations team, and reporting to the Head Concierge/Duty Manager you will be responsible for the meet and greet of all guests. You will have a friendly and approachable manner, maintaining professionalism at all times. You will often be the main port of call for guests’ queries and on occasion will provide support to the reception team during busy periods. You will handle guests’ luggage, car parking, booking of taxis and/or restaurants and maintaining the presentation of the lobby area.

Key Responsibilities:

• To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way
• To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessary
• To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage.
• To ensure you are aware of and have sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
• To ensure you are aware each day of the in-house activities, conferences and functions taking place in the hotel
• To respond promptly and professionally with a wide range of issues and liaise with Head of Department

Hall Porter Key Attributes

• Excellent level of customer service; motivated to engage with guests and go the extra mile for guests and colleagues
• Friendly, courteous and helpful with excellent communication skills
• Hands on approach to work, always being productive and looking to improve
• Possess a positive 'can do' attitude with a desire to learn
• Well groomed and able to maintain smart appearance
• Able to deal with a wide range of issues, maintaining your own calm demeanour at all times
• Be fit and capable given the physical demands of the role
• Able to work on your own initiative as required
• IT literate
• A full driving license is required

Due to our rural location, you will need your own transport

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.