Concierge/Hall Porter - Casual

Elite Hotels (Rotherwick) Ltd.; Colemans Hatch; On-site; GBP 18,000 - 24,000; Full time

Job summary

Elite Hotels in the English countryside seeks a friendly Hall Porter to greet guests, manage the lobby area and support the reception team during busy periods.

You will handle luggage, parking coordination and provide local information, ensuring a smooth, welcoming experience for all visitors. A full driving licence and IT literacy are required; the role suits a proactive, professional individual.

Qualifications

• Excellent level of customer service; motivated to engage with guests and go the extra mile for guests and colleagues.
• Friendly, courteous and helpful with excellent communication skills.
• Hands on approach to work, always being productive and looking to improve.
• Positive 'can do' attitude with a desire to learn.
• Well groomed and able to maintain smart appearance.
• Able to deal with a wide range of issues, maintaining your own calm demeanour.

Responsibilities

• Greet and assist guests in a professional, courteous manner.
• Oversee car parking operations, organise valeting and reserve spaces as needed.
• Handle luggage from arriving and departing guests and ensure safety of stored luggage.
• Provide information about local transport, entertainment and leisure options.
• Be aware of in-house activities, conferences and functions to assist guests.
• Respond promptly to a wide range of issues and liaise with the Head of Department.

Skills

Customer service

Communication

IT literacy

Full driving license

Job description

Working as part of the Guest Relations team, and reporting to the Head Concierge/Duty Manager you will be responsible for the meet and greet of all guests. You will have a friendly and approachable manner, maintaining professionalism at all times. You will often be the main port of call for guests’ queries and on occasion will provide support to the reception team during busy periods. You will handle guests’ luggage, car parking, booking of taxis and/or restaurants and maintaining the presentation of the lobby area.

Key Responsibilities:

• To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way
• To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessary
• To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage.
• To ensure you are aware of and have sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
• To ensure you are aware each day of the in-house activities, conferences and functions taking place in the hotel
• To respond promptly and professionally with a wide range of issues and liaise with Head of Department

Hall Porter Key Attributes

• Excellent level of customer service; motivated to engage with guests and go the extra mile for guests and colleagues
• Friendly, courteous and helpful with excellent communication skills
• Hands on approach to work, always being productive and looking to improve
• Possess a positive 'can do' attitude with a desire to learn
• Well groomed and able to maintain smart appearance
• Able to deal with a wide range of issues, maintaining your own calm demeanour at all times
• Be fit and capable given the physical demands of the role
• Able to work on your own initiative as required
• IT literate
• A full driving license is required

Due to our rural location, you will need your own transport

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.