Day & Night Front Office & F&B All‑Rounder

IBIS; West of England; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Salary £13.45 per hour

Free night stays in Accor hotels

Discounted hotel rates worldwide

Accor Academy training

Wellbeing support

Global opportunities across 5000+ Acco

Job summary

IBIS Bristol Temple Meads, part of the Accor network, is seeking a Full Time Multi Skilled Team Member for front-of-house duties. You will manage reception, welcome guests, and support bar and restaurant service with a proactive, guest-centric approach.

Fluent English and a positive, can-do attitude are essential. Eligible to work in the UK, you will play a key role in delivering memorable hospitality experiences across our hotel.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills essential.
• Ability to work unsupervised and as part of a team.

Responsibilities

• Be responsible for the reception desk and processing check in/out.
• Provide a friendly and personalised welcome for our guests.
• Convey the image of the brand and the hotel.
• Multi-task and maintain a proactive attitude in a busy hands-on role.
• Provide guests with a single point of contact throughout their stay.
• Assist at all stages of the guest stay, from welcome to farewell.
• Promote the ALL loyalty programme.
• Bar and Restaurant service: take orders, serve and ensure satisfaction.
• Prepare and clear tables, refill beverages, and maintain hygiene.

Skills

Customer service

Night audit

Multi-tasking

Reception

English fluency

Education

High school diploma or equivalent

Job description

IBIS Bristol Temple Meads, part of the Accor network, is seeking a Full Time Multi Skilled Team Member for front-of-house duties. You will manage reception, welcome guests, and support bar and restaurant service with a proactive, guest-centric approach.

Fluent English and a positive, can-do attitude are essential. Eligible to work in the UK, you will play a key role in delivering memorable hospitality experiences across our hotel.